At a Glance
- Tasks: Provide on-site IT support for desktops, laptops, and VIP users with confidence.
- Company: Join Excis, a global IT support leader with a collaborative culture.
- Benefits: Competitive pay, professional growth, and a supportive work environment.
- Other info: Be part of a hands-on team that values innovation and continuous learning.
- Why this job: Make a real impact by enhancing user experiences in a dynamic setting.
- Qualifications: Strong knowledge of Windows, Microsoft 365, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a customer-focused and enthusiastic Deskside Support Engineer to support one of our valued clients—including VIP users—in a fully site-based role. If you love solving IT challenges and delivering exceptional user experiences, this is the place for you.
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From resolving complex hardware issues to making a VIP’s day run smoothly, we put our people—and their users—first.
Location: Paddington Square, London, W2 1DL, United Kingdom
What You’ll Do:
- Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals—including IMACs, project tasks, and VIP support with confidence and professionalism.
- Troubleshoot hardware and software issues across Windows platforms; build and deploy PCs, patch network points, and resolve printer or connectivity problems.
- Maintain site-specific documentation and knowledge base articles, collaborate with internal teams and third-party vendors, and manage incidents through ticketing and remote support tools.
What You Need:
- Strong knowledge of Microsoft Windows (current and legacy), Microsoft 365 (Word, Excel, Outlook, OneDrive, Intune), and Windows imaging techniques (network and local).
- Familiarity with Active Directory and Azure Active Directory; experience in desktop and printer configuration/troubleshooting.
- Excellent interpersonal and communication skills (written and verbal), with the ability to work independently and as part of a team.
- Experience with ticket management systems and remote desktop tools; comfortable working alongside third-party vendors.
- Flexible, organized, and able to manage time effectively in a dynamic environment.
Why Join Us?:
At Excis, your work matters. You’ll be part of a collaborative, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Westminster and be at the forefront of IT support excellence!
Desktop Support Engineer in Westminster employer: Excis Compliance
Excis is an exceptional employer located in the vibrant Paddington Square, London, where innovation and collaboration thrive. We prioritise a supportive work culture that fosters professional growth and encourages continuous learning, ensuring that our employees are equipped to tackle IT challenges while delivering outstanding user experiences. Join us to be part of a dynamic team that values your contributions and offers competitive compensation in a globally recognised IT support leader.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Westminster
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with fellow IT enthusiasts and potential employers. Don’t be shy—introduce yourself and share your passion for desktop support!
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website where you can highlight your troubleshooting successes, projects, and any relevant certifications. This gives you an edge and shows you’re serious about your career.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to Windows platforms and desktop support. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Excis and making a difference in IT support.
We think you need these skills to ace Desktop Support Engineer in Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Deskside Support Engineer role. Highlight your knowledge of Microsoft Windows, 365, and any relevant troubleshooting experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT support and how you’ve made a difference in previous roles. We love seeing enthusiasm and a customer-focused attitude.
Showcase Your Communication Skills:Since this role involves working with VIP users, it’s crucial to demonstrate your excellent interpersonal skills. Use clear and concise language in your application to show us you can communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Microsoft 365, and any relevant imaging techniques. Be ready to discuss how you've tackled hardware and software issues in the past, as this will show your problem-solving skills.
✨Show Off Your Interpersonal Skills
Since this role involves supporting VIP users, it's crucial to demonstrate your excellent communication skills. Practice explaining technical concepts in simple terms, and be prepared to share examples of how you've provided exceptional customer service.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with ticket management systems and remote desktop tools. You might be asked about your experience with these during the interview, so having specific examples of how you've used them will give you an edge.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your troubleshooting abilities. Think of a few challenging situations you've encountered in previous roles and how you resolved them. This will showcase your critical thinking and adaptability.
