At a Glance
- Tasks: Provide on-site IT support for desktops, laptops, and printers while delivering top-notch customer service.
- Company: Join Excis, a global IT support leader with a friendly and growth-oriented culture.
- Benefits: Competitive pay, professional growth opportunities, and a supportive team environment.
- Other info: Be part of a hands-on team that values innovation and collaboration.
- Why this job: Make a real impact by solving IT challenges for VIP users in a dynamic setting.
- Qualifications: Strong knowledge of Windows OS and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a customer‑focused and enthusiastic Onsite IT Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site‑based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key.
We foster an open, friendly, and supportive growth‑oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!
What You'll Do- Provide on‑site support for desktops, laptops, printers, mobile devices, and peripherals.
- Deliver high‑quality customer service to all users, including VIPs, with confidence and professionalism.
- Troubleshoot hardware and software issues across Windows platforms.
- Build and deploy PCs, patch network points, and resolve printer and connectivity issues.
- Maintain and update site‑specific documentation and knowledge‑base articles.
- Collaborate effectively with internal support teams and third‑party vendors.
- Manage incidents, IMACs (Install, Move, Add, Change), and project‑related tasks.
- Use remote support tools and ticketing systems to track and resolve issues.
- Strong knowledge of Microsoft Windows operating systems (current and legacy).
- Proficiency with Microsoft 365 applications (Word, Excel, Outlook, OneDrive, Intune, etc.).
- Experience with Windows imaging techniques (network and local).
- Familiarity with Active Directory and Azure Active Directory.
- Skilled in desktop and printer configuration and troubleshooting.
- Excellent interpersonal and communication skills—both written and verbal.
At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in the United Kingdom and be at the forefront of IT support excellence!
Onsite IT Support Engineer in Warrington employer: Excis Compliance
Excis is an exceptional employer, offering a vibrant and supportive work culture that prioritises employee growth and collaboration. As an Onsite IT Support Engineer in Paddington, you will be part of a dynamic team dedicated to delivering outstanding user experiences while enjoying competitive compensation and opportunities for continuous learning. Join us to make a meaningful impact in the world of IT support and advance your career with a global leader.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Support Engineer in Warrington
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Consider creating a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Brush up on troubleshooting techniques and be ready to demonstrate your problem-solving skills. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Excis.
We think you need these skills to ace Onsite IT Support Engineer in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Onsite IT Support Engineer role. Highlight your technical expertise with Microsoft Windows and 365, and don’t forget to mention any experience with VIP users!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for solving IT challenges and delivering exceptional user experiences. Show us how you can contribute to our friendly and supportive culture.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application is clear and professional. Use straightforward language and keep it concise—this will help us see your interpersonal skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Excis!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows operating systems and Microsoft 365 applications. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any specific techniques you've used for Windows imaging.
✨Showcase Your Customer Service Skills
Since this role involves supporting VIP users, it's crucial to demonstrate your customer service skills. Prepare examples of how you've handled challenging situations or provided exceptional support in the past. Remember, professionalism and communication are key!
✨Familiarise Yourself with the Company Culture
Excis values collaboration and a supportive environment. Research their culture and think about how your personal values align with theirs. Be ready to share how you can contribute to their growth-oriented culture during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
