At a Glance
- Tasks: Provide on-site support for desktops, laptops, and printers while solving IT challenges.
- Company: Join Excis, a global IT support leader known for innovation and collaboration.
- Benefits: Enjoy competitive pay, professional growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous learning and career advancement.
- Why this job: Make a real impact by delivering exceptional user experiences to VIP clients.
- Qualifications: Strong knowledge of Microsoft Windows and experience in desktop troubleshooting required.
The predicted salary is between 30000 - 40000 £ per year.
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a customer-focused and enthusiastic Deskside Support Engineer to support one of our valued clients—including VIP users—in a fully site-based role. If you love solving IT challenges and delivering exceptional user experiences, this is the place for you.
- Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals—including IMACs, project tasks, and VIP support with confidence and professionalism.
- Troubleshoot hardware and software issues across Windows platforms; build and deploy PCs, patch network points, and resolve printer or connectivity problems.
- Maintain site-specific documentation and knowledge base articles, collaborate with internal teams and third-party vendors, and manage incidents through ticketing and remote support tools.
- Strong knowledge of Microsoft Windows (current and legacy), Microsoft 365 (Word, Excel, Outlook, OneDrive, Intune), and Windows imaging techniques (network and local).
- Experience in desktop and printer configuration/troubleshooting.
- Experience with ticket management systems and remote desktop tools; flexible, organized, and able to manage time effectively in a dynamic environment.
We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Apply now to join Excis in Westminster and be at the forefront of IT support excellence!
Permanent Desktop Support Engineer employer: Excis Compliance
Excis is an exceptional employer that prioritises innovation and collaboration, making it an ideal place for a Deskside Support Engineer to thrive. Located in Westminster, employees benefit from a supportive work culture that fosters professional growth and continuous learning, alongside competitive compensation. Join us to be part of a global IT leader where your contributions directly impact user experiences and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Permanent Desktop Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Excis or similar companies. A friendly chat can lead to insider info about job openings and even referrals that could give you a leg up.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your troubleshooting prowess during interviews or networking events. Bring examples of how you've solved IT challenges in the past—this will make you stand out as a candidate who can deliver exceptional user experiences.
✨Tip Number 3
Stay updated on tech trends! Being knowledgeable about the latest in Microsoft Windows and 365 can really impress potential employers. Follow relevant blogs, join forums, or take online courses to keep your skills sharp and show that you're committed to continuous learning.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to tailor your application to highlight your experience with desktop support and customer service, and don’t forget to follow up after applying!
We think you need these skills to ace Permanent Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with desktop support, especially with Windows platforms and Microsoft 365. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can deliver exceptional user experiences. We love enthusiasm, so let it show in your writing!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled IT challenges in the past. We’re all about innovation and collaboration, so share those moments where you went above and beyond to help users!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Excis in Westminster!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows and Microsoft 365 applications. Be ready to discuss how you've tackled hardware and software issues in the past, especially with desktops and printers. This will show that you're not just familiar with the tools but can also use them effectively.
✨Showcase Your Customer Service Skills
As a Deskside Support Engineer, you'll be dealing with VIP users, so it's crucial to demonstrate your customer-focused approach. Prepare examples of how you've provided exceptional user experiences in previous roles. Highlight your ability to remain calm and professional under pressure.
✨Familiarise Yourself with Ticket Management Systems
Since managing incidents through ticketing systems is part of the role, make sure you understand how these systems work. If you have experience with specific tools, mention them during the interview. If not, do a bit of research on common ticket management systems to show your willingness to learn.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential IT challenges you might encounter in the role and how you would resolve them. Practising these scenarios can help you articulate your thought process clearly during the interview.
