At a Glance
- Tasks: Provide on-site IT support for desktops, laptops, and printers while delivering exceptional customer service.
- Company: Join Excis, a global IT support leader with a friendly and growth-oriented culture.
- Benefits: Enjoy competitive pay, professional development, and a supportive team environment.
- Other info: Be part of a hands-on team that values innovation and collaboration.
- Why this job: Make a real impact by solving IT challenges for VIP users in a dynamic setting.
- Qualifications: Strong knowledge of Windows OS and Microsoft 365, plus excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are hiring for an Onsite IT Support Engineer at Paddington, United Kingdom! Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a customer-focused and enthusiastic Onsite IT Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key.
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!
What You'll Do:
- Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals.
- Deliver high-quality customer service to all users, including VIPs, with confidence and professionalism.
- Troubleshoot hardware and software issues across Windows platforms.
- Build and deploy PCs, patch network points, and resolve printer and connectivity issues.
- Maintain and update site-specific documentation and knowledgebase articles.
- Collaborate effectively with internal support teams and third-party vendors.
- Manage incidents, IMACs (Install, Move, Add, Change), and project-related tasks.
- Use remote support tools and ticketing systems to track and resolve issues.
What You Need:
- Strong knowledge of Microsoft Windows operating systems (current and legacy).
- Proficiency with Microsoft 365 applications (Word, Excel, Outlook, OneDrive, Intune, etc.).
- Experience with Windows imaging techniques (network and local).
- Familiarity with Active Directory and Azure Active Directory.
- Skilled in desktop and printer configuration and troubleshooting.
- Excellent interpersonal and communication skills – both written and verbal.
Benefits - Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in the United Kingdom and be at the forefront of IT support excellence!
Onsite IT Support Engineer employer: Excis Compliance
Excis is an exceptional employer that prioritises innovation and collaboration, making it a fantastic place for an Onsite IT Support Engineer to thrive. Located in Paddington, UK, we offer a supportive work culture that champions professional growth and continuous learning, alongside competitive compensation. Join our dynamic team where your contributions directly enhance user satisfaction and operational success, all while working with cutting-edge technologies in a globally recognised IT support leader.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Role-play with a friend or use online resources to brush up on your troubleshooting techniques and customer service skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Onsite IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Onsite IT Support Engineer role. Highlight your technical expertise with Microsoft Windows and 365, as well as any customer service experience you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT support and how you can enhance user experiences. Be sure to mention specific examples of how you've solved IT challenges in the past. We love a good story!
Show Off Your Communication Skills:Since this role involves working with VIP users, it's crucial to demonstrate your excellent communication skills. Whether it's in your CV, cover letter, or any additional documents, make sure your writing is clear, professional, and friendly. We’re all about collaboration here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows operating systems and Microsoft 365 applications. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your technical expertise and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role involves supporting VIP users, it's crucial to demonstrate your ability to deliver exceptional customer service. Prepare examples of how you've handled difficult situations or provided support to high-profile clients in previous roles.
✨Familiarise Yourself with the Company Culture
Excis values collaboration and a supportive environment. Research their culture and think about how your personal values align with theirs. During the interview, express your enthusiasm for being part of a team that celebrates individual achievements and fosters growth.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for professional development. This not only shows your interest but also helps you gauge if the company is the right fit for you.
