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- Tasks: Deliver hands-on IT support and troubleshoot tech issues across multiple sites.
- Company: Join Excis, a global leader in IT support with a collaborative culture.
- Benefits: Enjoy a competitive salary, company van, and opportunities for career growth.
- Why this job: Make a real impact by helping users and solving complex IT challenges.
- Qualifications: 1-3 years of IT experience and strong customer service skills required.
- Other info: Dynamic role with exposure to diverse technologies and global clients.
The predicted salary is between 26450 - 26450 ÂŁ per year.
Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a highly skilled and proactive IT Field Engineer to deliver technical support, manage IT infrastructure, and ensure a seamless end‑user experience across multiple locations. Join us for a rewarding career in a supportive, growth‑oriented environment where people and performance go hand in hand.
About the Role: We are looking for a proactive and customer‑focused IT Field Engineer to join our UK team. You will be the face of IT support across multiple sites in and around Milton Keynes, troubleshooting hardware, software, and network issues on the ground. This is a mobile, hands‑on role – not desk‑bound. If you enjoy variety, problem‑solving, and working directly with end users, you’ll fit right in.
What You’ll Do:
- Provide first and second‑level desktop support (Windows & basic Mac)
- Troubleshoot printers, peripherals, and AV equipment
- Log, track, and resolve tickets – maintain clear communication with users
- Work with third‑party vendors on complex issues
- Perform preventative maintenance and remedial repairs on laptops, desktops, and printers
- Use diagnostic tools for network and workstation issues
- Travel between sites in the company van
Requirements:
- Minimum 18 months of IT experience (2–3 years in Windows Desktop support preferred)
- Basic knowledge of networking and servers
- Fluent English and strong customer service skills
- Bachelor’s degree or equivalent in Computer Science or related field (preferred)
Nice to Have:
- Mentoring or training experience (you may support junior technicians)
- Experience with Cisco Jabber or similar VOIP tools
Why Join Us?
- Company van and fuel card
- Direct employment – not contractor or dispatch
- Real impact – your work directly helps end users
At Excis, your work has a direct impact. You’ll be part of a dynamic and hands‑on team where your technical expertise drives user satisfaction and operational success. We offer:
- A collaborative and supportive work environment
- Opportunities for continuous learning and career growth
- Exposure to diverse technologies and global clients
IT Field Engineer in Milton Keynes employer: Excis Compliance
Contact Detail:
Excis Compliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer in Milton Keynes
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Role-play with a friend or use online resources to get comfortable with articulating your thought process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Excis.
We think you need these skills to ace IT Field Engineer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Engineer role. Highlight your relevant experience, especially in desktop support and troubleshooting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT challenges in the past. We’re all about proactive problem-solving, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktop support and basic Mac systems. Be ready to discuss troubleshooting methods for common hardware and software issues, as well as any experience you have with networking and servers.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch support to end users, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your communication skills and how you maintain a friendly, professional demeanour even under pressure.
✨Demonstrate Problem-Solving Prowess
Expect to face some hypothetical scenarios during the interview. Practice articulating your thought process when troubleshooting issues. Show them how you approach problems methodically and how you’ve resolved complex IT challenges in previous roles.
✨Be Ready to Discuss Teamwork
Excis values collaboration, so be prepared to talk about your experiences working in teams. Share instances where you’ve contributed to team success or supported junior technicians, as this will demonstrate your ability to thrive in their open and friendly culture.