At a Glance
- Tasks: Provide on-site IT support for desktops, laptops, and printers while delivering top-notch customer service.
- Company: Join Excis, a global IT support leader with a friendly and growth-oriented culture.
- Benefits: Competitive pay, supportive environment, and opportunities for professional development.
- Other info: Be part of a hands-on team that values innovation and collaboration.
- Why this job: Make a real impact by solving IT challenges for VIP users in a dynamic team.
- Qualifications: Strong knowledge of Windows OS and Microsoft 365 applications required.
The predicted salary is between 30000 - 40000 £ per year.
Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a customer‑focused and enthusiastic Onsite IT Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site‑based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key.
We foster an open, friendly, and supportive growth‑oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
WHAT YOU'LL DO
- Provide on‑site support for desktops, laptops, printers, mobile devices, and peripherals.
- Deliver high‑quality customer service to all users, including VIPs, with confidence and professionalism.
- Troubleshoot hardware and software issues across Windows platforms.
- Build and deploy PCs, patch network points, and resolve printer and connectivity issues.
- Maintain and update site‑specific documentation and knowledgebase articles.
- Collaborate effectively with internal support teams and third‑party vendors.
- Manage incidents, IMACs (Install, Move, Add, Change), and project‑related tasks.
- Use remote support tools and ticketing systems to track and resolve issues.
WHAT YOU NEED
- Strong knowledge of Microsoft Windows operating systems (current and legacy).
- Proficiency with Microsoft 365 applications (Word, Excel, Outlook, OneDrive, Intune, etc.).
- Experience with Windows imaging techniques (network and local).
- Familiarity with Active Directory and Azure Active Directory.
- Skilled in desktop and printer configuration and troubleshooting.
- Excellent interpersonal and communication skills—both written and verbal.
At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in the United Kingdom and be at the forefront of IT support excellence!
Onsite IT Support Engineer in London employer: Excis Compliance
Excis is an exceptional employer located in Paddington, United Kingdom, where we prioritise our employees' growth and well-being. Our open and supportive culture fosters collaboration and innovation, allowing you to thrive as an Onsite IT Support Engineer while delivering outstanding service to our valued clients. With competitive compensation and opportunities for continuous learning, you'll be part of a dynamic team that celebrates individual achievements and drives collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Support Engineer in London
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Consider creating a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. Confidence is key, so let your passion for problem-solving shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Excis.
We think you need these skills to ace Onsite IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Onsite IT Support Engineer role. Highlight your technical expertise with Microsoft Windows and 365, as well as any customer service experience you've had.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT support and how you can deliver exceptional user experiences. Don’t forget to mention your enthusiasm for working with VIP users!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT challenges in the past. We love seeing candidates who can demonstrate their troubleshooting skills and ability to think on their feet.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get you started on your journey with Excis!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows operating systems and Microsoft 365 applications. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any specific techniques you've used for Windows imaging.
✨Showcase Your Customer Service Skills
Since this role involves supporting VIP users, it's crucial to demonstrate your customer service skills during the interview. Prepare examples of how you've handled challenging situations or provided exceptional support in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common IT issues you’ve encountered and how you resolved them. This will show your technical expertise and your ability to think on your feet.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice explaining technical concepts in simple terms, as you may need to communicate with users who aren't tech-savvy. Confidence in your communication can make a big difference in how you're perceived.
