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- Tasks: Provide top-notch IT support to Executives and Traders in a dynamic environment.
- Company: Join Excis, a global leader in IT services with a collaborative culture.
- Benefits: Enjoy continuous learning, exposure to modern tech, and a supportive work culture.
- Why this job: Make a real impact by solving technical issues and enhancing user satisfaction.
- Qualifications: 5+ years in IT, strong problem-solving skills, and customer-focused mindset.
- Other info: Great opportunities for growth and development in a fast-paced setting.
The predicted salary is between 40000 - 50000 £ per year.
WE’RE HIRING A L2 ONSITE SUPPORT ENGINEER IN UK! Excis is a global organization driven by people, performance, and collaboration. We’re looking for a detail-oriented and proactive Onsite IT Support Engineer who is responsible for the handling of day-to‑day incidents, requests, providing technical subject matter expertise and providing an interface for technical support to the business – specifically Executives and Traders based in the London office.
Roles and Responsibilities
- Management of incoming helpdesk tickets and calls in accordance with business SLA’s.
- Provision of telephone and email support to in‑house and remote staff for Windows Operating Systems, industry applications, network and hardware issues.
- Act as a point of escalation for 1st and 2nd line teams ensuring knowledge and technical experience is documented and handed over.
- Resolution of incidents and requests to customer satisfaction using documented processes and procedures or escalating to 2nd/3rd Line using agreed processes.
- Ensuring tickets are kept up to date with progress and are recorded correctly.
- Install and maintain new and existing software on end user machines.
- Collection of Business Justification and Authorizations where required.
- Remote installation of authorized software.
- Liaising with third party support where required.
- Setup, maintain and remove user accounts and permissions on a variety of in‑house platforms (Active Directory, Exchange/Office 365 and other industry applications).
- Input creation and maintenance of documentation and aspects of the business Knowledge Base to support knowledge sharing and upskilling amongst the team, as well as empowering end users to self‑help.
- Ensure that information security policies and procedures are adhered to.
- Drive actions within the Service Desk area to achieve the ISO 27001 accreditation.
- Provide on site support to Executives and Trading teams in the London office.
Requirements
- 1st / 2nd line technical background.
- Technical certifications considered a plus.
- Service oriented with a strong focus on customer satisfaction.
- Excellent analytical and problem solving ability.
- Expert knowledge of Windows OS, Linux and the way in which applications interact.
- Ability to understand and translate the strategic direction into tactical execution points for the team.
Qualifications
- 5+ years’ experience in a technical IT position.
- Proven experience in IT services.
- Exposure over many years to a wide variety of applications and technologies.
- In‑depth knowledge of applicable data privacy practices and laws.
- Understanding of project management principles and application.
At Excis, your expertise directly contributes to operational success and user satisfaction across a global organization. You’ll work in a collaborative, hands‑on environment that values learning, innovation, and teamwork.
What We Offer
- Continuous learning and skills development opportunities.
- Exposure to enterprise environments, modern IT tools, and cloud technologies.
- A supportive culture that values people, performance, and growth.
L2 Onsite Support Engineer in London employer: Excis Compliance
Contact Detail:
Excis Compliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Onsite Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to L2 support. We recommend role-playing with a friend or using online resources to sharpen your skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past, especially those that align with the needs of Excis.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace L2 Onsite Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the L2 Onsite Support Engineer role. Highlight your relevant experience, especially in handling helpdesk tickets and providing technical support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your customer service focus and problem-solving skills – they’re key for us!
Showcase Your Technical Skills: Be sure to list your technical certifications and any specific software or systems you’ve worked with, like Windows OS or Active Directory. We love seeing candidates who can demonstrate their expertise and how it can benefit our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Excis!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows OS and Linux. Be ready to discuss how applications interact within these systems, as this will likely come up during the interview.
✨Showcase Your Customer Service Skills
Since the role is service-oriented, prepare examples of how you've handled customer support in the past. Highlight your problem-solving abilities and how you ensure customer satisfaction, especially when dealing with high-pressure situations.
✨Familiarise Yourself with the Company
Research Excis Compliance Ltd and understand their values and culture. Knowing about their focus on collaboration and performance will help you align your answers with what they’re looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your analytical skills and ability to resolve incidents. Think of specific situations from your past experience where you successfully managed helpdesk tickets or escalated issues effectively.