Full Time Engineer L2-UK in London

Excis is a global leader in IT support, driven by innovation, precision, and collaboration. We are looking for a Full-Time IT Support Engineer to deliver advanced technical support and ensure seamless IT operations for our internal users and enterprise clients.

We are seeking an IT Support Technician with strong technical expertise and excellent interpersonal skills to join our innovative, close‐knit team. The ideal candidate will be proactive, eager to learn and implement new technologies, and able to perform under pressure and tight deadlines. In this role, you will provide technology support while interacting with senior stakeholders inside and outside the company, ensuring seamless operations and a high‐quality user experience.

About Excis:

• Clients in over 190 countries
• More than 6,000 engineers globally
• We foster a collaborative, growth-oriented culture where individual expertise contributes directly to collective success.

What You'll Do:

• Manage and maintain AV & IT technology to ensure high availability.
• Set up and configure IT/AV equipment (workstations, servers, projectors, audio/video systems).
• Provide hands‐on technical support for collaboration meetings and research sessions.
• Operate biometric tools (eye tracking, skin, facial biometrics) and manage research video exports.
• Oversee applications, shared content, and user training across SSL platforms.
• Coordinate with external vendors and support regional labs.
• Assist the Technology Lead in driving innovation and competitive advantage.
• Flexible schedule required, including occasional out‐of‐hours support.

Requirements:

• Bachelor's degree or equivalent in Computer Science or related field.
• Must Have 2-3 years of experience as an IT Engineer or equivalent.
• Strong knowledge of HP workstation & server hardware setup/configuration.
• Hands‐on experience with display systems, large‐scale visualization, projection, and digital signage.
• Skilled in audio/visual technologies (AMX/Creston, IP CCTV, microphones).
• Solid understanding of LAN/WAN/WiFi networking and Cisco conferencing solutions (Teams, Webex).
• Exposure to biometrics, VR/AR hardware, and mobile devices (iOS/Android).
• Proficiency in Windows Server, Windows 11, Microsoft Office, and PowerShell.
• Experience with AV device setup, 3D modeling tools (3DS Max, Unity), Photoshop, and planogramming tools.
• Programming knowledge (Python/C++) an advantage.
• Excellent customer‐facing skills, professional presentation, and ability to build strong relationships.
• Independent, proactive thinker who works well under pressure and tight deadlines.
• Capable of working unsupervised while maintaining high standards of conduct and ethics.
• Strong communication skills in English Language.
• Must be open to a project‐based role and onsite work.

Why Join Us:

• At Excis, your expertise directly contributes to operational success and user satisfaction across a global organization.
• You'll work in a collaborative, hands‐on environment that values learning, innovation, and teamwork.

What We Offer:

• Competitive compensation package
• Continuous learning and skills development opportunities
• Exposure to enterprise environments, modern IT tools, and cloud technologies
• A supportive culture that values people, performance, and growth
• Opportunities to work with global teams

Ready to make a difference and advance your career? Apply now and become part of Excis UK– at the forefront of excellent IT support services!