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- Tasks: Provide top-notch IT support to Executives and Traders in a dynamic environment.
- Company: Join Excis, a global leader in IT services with a collaborative culture.
- Benefits: Enjoy continuous learning, exposure to modern tech, and a supportive work culture.
- Why this job: Make a real impact by solving technical challenges and enhancing user satisfaction.
- Qualifications: 5+ years in IT, strong problem-solving skills, and customer-focused mindset.
- Other info: Great opportunities for growth and development in a fast-paced setting.
The predicted salary is between 35000 - 45000 £ per year.
WE’RE HIRING A L2 ONSITE SUPPORT ENGINEER IN UK! Excis is a global organization driven by people, performance, and collaboration. We’re looking for a detail-oriented and proactive Onsite IT Support Engineer who is responsible for the handling of day-to‑day incidents, requests, providing technical subject matter expertise and providing an interface for technical support to the business – specifically Executives and Traders based in the London office.
Roles and Responsibilities
- Management of incoming helpdesk tickets and calls in accordance with business SLA’s.
- Provision of telephone and email support to in‑house and remote staff for Windows Operating Systems, industry applications, network and hardware issues.
- Act as a point of escalation for 1st and 2nd line teams ensuring knowledge and technical experience is documented and handed over.
- Resolution of incidents and requests to customer satisfaction using documented processes and procedures or escalating to 2nd/3rd Line using agreed processes.
- Ensuring tickets are kept up to date with progress and are recorded correctly.
- Install and maintain new and existing software on end user machines.
- Collection of Business Justification and Authorizations where required.
- Remote installation of authorized software.
- Liaising with third party support where required.
- Setup, maintain and remove user accounts and permissions on a variety of in‑house platforms (Active Directory, Exchange/Office 365 and other industry applications).
- Input creation and maintenance of documentation and aspects of the business Knowledge Base to support knowledge sharing and upskilling amongst the team, as well as empowering end users to self‑help.
- Ensure that information security policies and procedures are adhered to.
- Drive actions within the Service Desk area to achieve the ISO 27001 accreditation.
- Provide on site support to Executives and Trading teams in the London office.
Requirements
- 1st / 2nd line technical background.
- Technical certifications considered a plus.
- Service oriented with a strong focus on customer satisfaction.
- Excellent analytical and problem solving ability.
- Expert knowledge of Windows OS, Linux and the way in which applications interact.
- Ability to understand and translate the strategic direction into tactical execution points for the team.
Qualifications
- 5+ years’ experience in a technical IT position.
- Proven experience in IT services.
- Exposure over many years to a wide variety of applications and technologies.
- In‑depth knowledge of applicable data privacy practices and laws.
- Understanding of project management principles and application.
At Excis, your expertise directly contributes to operational success and user satisfaction across a global organization. You’ll work in a collaborative, hands‑on environment that values learning, innovation, and teamwork.
What We Offer
- Continuous learning and skills development opportunities.
- Exposure to enterprise environments, modern IT tools, and cloud technologies.
- A supportive culture that values people, performance, and growth.
L2 Onsite Support Engineer employer: Excis Compliance
Contact Detail:
Excis Compliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Onsite Support Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects that highlight your technical expertise, make sure to share them during interviews. It’s a great way to demonstrate your problem-solving abilities and how you tackle real-world issues.
✨Tip Number 3
Prepare for those tricky interview questions! Research common technical questions related to L2 support roles and practice your responses. We want you to feel confident when discussing your experience with Windows OS, Linux, and customer service scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Excis. Let’s get you that L2 Onsite Support Engineer role!
We think you need these skills to ace L2 Onsite Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the L2 Onsite Support Engineer role. Highlight relevant experience, especially in handling helpdesk tickets and providing technical support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Excis. Share specific examples of your problem-solving skills and customer service focus that align with the job description.
Showcase Your Technical Skills: Don’t forget to showcase your technical expertise! Mention your experience with Windows OS, Linux, and any relevant certifications. We love seeing candidates who can demonstrate their knowledge and passion for IT.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows OS and Linux. Be ready to discuss how applications interact within these systems, as this will likely come up during the interview.
✨Showcase Your Customer Service Skills
Since the role is service-oriented, prepare examples of how you've handled customer support in the past. Highlight your problem-solving abilities and how you ensure customer satisfaction, especially when dealing with high-pressure situations.
✨Familiarise Yourself with the Company
Research Excis Compliance Ltd and understand their values and culture. Knowing about their focus on collaboration and performance will help you align your answers with what they’re looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to manage helpdesk tickets and escalate issues. Think of specific instances where you successfully resolved incidents or improved processes, and be ready to share those stories.