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For Companies At a Glance
- Tasks: Provide top-notch hardware and software support for employees across various locations.
- Company: Join Excis Compliance Ltd, a leading IT services provider in the UK.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values problem-solving and customer service.
- Qualifications: 3-5 years in desktop support; skills in Windows, Office 365, and networking required.
- Other info: Ideal for tech enthusiasts looking to make an impact in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Full time | Excis Compliance ltd | United Kingdom
Posted On 01/29/2026
Job Information
IT Services
Work Experience 5+ years
City Worcester
State/Province Worcestershire
WR11DJ
Job Description
Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer L1 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
- Client in 190+ countries
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You’ll Do:
- Diagnose, repair, and upgrade IT hardware and software issues on-site, including reading error codes, swapping hardware, and tracing faults using diagnostic tools.
- Manage IT inventory by overseeing ordering, stock control, and maintaining accurate records of all incoming and outgoing equipment.
- Prepare and deliver regular reports on IT stock status, failure trends, and overall inventory performance while assisting other support teams as required.
Requirements
What You Need:
- Please note that, due to role requirements, applications are limited to candidates with a valid UK passport.
- 4+ years of hands-on IT hardware repair and support experience, with certifications such as CompTIA A+ or equivalent professional experience.
- Strong technical knowledge of Windows , OSX , iOS , and Android operating systems, as well as Microsoft Office and antivirus tools.
- Proven ability to perform warranty repairs for HP, Dell, and Lenovo devices, including part replacement and defective part management.
- Excellent communication and customer service skills, with fluency in English and the ability to handle multiple priorities independently.
- Attention to detail, problem-solving mindset, and readiness to travel or work staggered shifts as required.
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in the United Kingdom and be at the forefront of IT support excellence!
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L2 Desktop Support Engineer UK employer: Excis Compliance
Contact Detail:
Excis Compliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Desktop Support Engineer UK
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Office 365. Being able to demonstrate your hands-on experience with these systems during the interview will set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to operating systems and software. Prepare to discuss specific examples of how you've resolved technical problems in the past, as this will showcase your expertise and problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Excis Compliance Ltd. They can provide valuable insights into the company culture and expectations for the L2 Desktop Support Engineer role, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your experience with ticketing systems and ITSM tools, as these are crucial for managing support requests. Highlight any relevant certifications you have, like CompTIA A+ or ITIL, to further demonstrate your qualifications for the role.
We think you need these skills to ace L2 Desktop Support Engineer UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows and macOS systems. Emphasise your troubleshooting skills and any specific IT certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and ability to handle multiple priorities. Mention specific examples of how you've resolved technical issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency with tools like Active Directory and Office 365. Mention your experience with ticketing systems and any relevant ITSM tools to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT support role.
How to prepare for a job interview at Excis Compliance
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, Office 365, and Active Directory. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge and be ready to demonstrate your problem-solving skills.
✨Emphasise Customer Service Experience
As this role is customer-focused, highlight your previous experiences where you provided excellent support. Share specific examples of how you resolved issues for users, especially in high-pressure situations, to show that you can handle the demands of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life scenarios, such as dealing with a VIP user or managing multiple support requests simultaneously. Think through your past experiences and be ready to explain your thought process and actions taken.
✨Familiarise Yourself with IT Policies
Understanding the importance of IT policies and compliance is crucial. Research common IT policies relevant to desktop support roles and be prepared to discuss how you have adhered to these in your previous positions.
