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For Companies At a Glance
- Tasks: Provide on-site and remote IT support for a leading healthcare technology company.
- Company: Excis is a top IT outsourcing firm focused on innovative healthcare solutions.
- Benefits: Enjoy competitive salary, career growth, and a supportive team culture.
- Why this job: Join a mission-driven team improving patient outcomes with cutting-edge technology.
- Qualifications: 3+ years of IT support experience, especially with executive-level users.
- Other info: Opportunity to work with advanced tech and high-profile clients.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
Excis, a leading IT outsourcing company, is seeking an IT Support Engineer to provide technical support for a globally renowned healthcare technology company – our prestigious end-client.
About Our End-Client
Our client is a pioneer in healthcare innovation, specializing in advanced medical diagnostics, imaging, and patient care solutions. Their cutting-edge technologies empower hospitals and clinicians worldwide to deliver precision medicine, improving patient outcomes on a global scale.
Key Responsibilities
- Provide on-site and remote IT support with a focus on efficiency, professionalism, and discretion.
- Install, configure, and troubleshoot hardware (laptops, mobile devices, AV systems) and software (Windows OS, MS Office, VPNs).
- Manage IMACDs (Installs, Moves, Adds, Changes, Disposals), data migrations, and device refreshes.
- Offer smart hands/eyes support for network, server, and voice infrastructure teams.
- Resolve IT tickets within SLAs, coordinate with vendors, and ensure compliance with security protocols.
- Provide on-call support (rotational basis) and assist with off-site events when required.
Qualifications
- 3+ years of hands-on IT support experience, including executive-level (C-suite) support.
- Strong expertise in Windows OS (including Windows 11), Office 365, mobile devices, and basic networking.
Required Skills
- Certifications: CompTIA A+ or Microsoft Certified Professional (MCP) preferred.
- Soft Skills: Excellent communication, problem-solving, and ability to lift 30lbs.
- Flexibility to travel to nearby sites as needed.
Preferred Skills
- Nice-to-Have: Experience with AV systems, disaster recovery, or ITIL frameworks.
Why Join Excis?
- Competitive salary.
- Opportunity to work with advanced healthcare technology and high-profile users.
- Career growth within a global IT environment.
- Supportive and collaborative team culture.
Apply Now!
If you’re an IT professional looking to grow your career while supporting life-changing healthcare solutions, submit your CV today!
Information Technology Support Engineer employer: Excis Compliance
Contact Detail:
Excis Compliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Windows OS, Office 365, and AV systems. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any experience you have with executive-level support, especially if you've worked with C-suite professionals before. This can set you apart from other candidates and demonstrate your ability to handle high-pressure situations.
✨Tip Number 3
Prepare for potential technical questions by brushing up on troubleshooting scenarios related to hardware and software issues. Being able to articulate your problem-solving process can impress the interviewers.
✨Tip Number 4
Network with current or former employees of Excis or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially with Windows OS, Office 365, and any executive-level support you've provided. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and healthcare technology. Mention specific experiences that demonstrate your problem-solving skills and ability to work under pressure, particularly in high-stakes environments.
Highlight Certifications: If you have certifications like CompTIA A+ or Microsoft Certified Professional (MCP), make sure to prominently feature them in your application. This can set you apart from other candidates.
Showcase Soft Skills: In your application, emphasise your communication skills and flexibility. Provide examples of how you've effectively resolved issues and supported users, especially in challenging situations.
How to prepare for a job interview at Excis Compliance
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows OS, Office 365, and mobile devices. Bring examples of how you've installed, configured, or troubleshot hardware and software in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your problem-solving skills. Think of specific instances where you resolved IT issues efficiently, especially under pressure or within tight SLAs.
✨Highlight Communication Skills
Since you'll be supporting executive-level users, it's crucial to demonstrate excellent communication skills. Practice explaining technical concepts in a clear and concise manner, as if you're speaking to someone without a technical background.
✨Prepare for On-Call Scenarios
Understand the nature of on-call support and be ready to discuss your flexibility and availability. Share any past experiences where you successfully managed urgent IT issues outside of regular hours.
