Information Technology Support Engineer

About the Company

Excis, a leading IT outsourcing company, is seeking an IT Support Engineer to provide technical support for a globally renowned healthcare technology company – our prestigious end-client.

About Our End-Client

Our client is a pioneer in healthcare innovation, specializing in advanced medical diagnostics, imaging, and patient care solutions. Their cutting-edge technologies empower hospitals and clinicians worldwide to deliver precision medicine, improving patient outcomes on a global scale.

Key Responsibilities

• Provide on-site and remote IT support with a focus on efficiency, professionalism, and discretion.
• Install, configure, and troubleshoot hardware (laptops, mobile devices, AV systems) and software (Windows OS, MS Office, VPNs).
• Manage IMACDs (Installs, Moves, Adds, Changes, Disposals), data migrations, and device refreshes.
• Offer smart hands/eyes support for network, server, and voice infrastructure teams.
• Resolve IT tickets within SLAs, coordinate with vendors, and ensure compliance with security protocols.
• Provide on-call support (rotational basis) and assist with off-site events when required.

Qualifications

• 3+ years of hands-on IT support experience, including executive-level (C-suite) support.
• Strong expertise in Windows OS (including Windows 11), Office 365, mobile devices, and basic networking.

Required Skills

• Certifications: CompTIA A+ or Microsoft Certified Professional (MCP) preferred.
• Soft Skills: Excellent communication, problem-solving, and ability to lift 30lbs.
• Flexibility to travel to nearby sites as needed.

Preferred Skills

• Nice-to-Have: Experience with AV systems, disaster recovery, or ITIL frameworks.

Why Join Excis?

• Competitive salary.
• Opportunity to work with advanced healthcare technology and high-profile users.
• Career growth within a global IT environment.
• Supportive and collaborative team culture.

Apply Now!

If you’re an IT professional looking to grow your career while supporting life-changing healthcare solutions, submit your CV today!