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For Companies At a Glance
- Tasks: Provide IT support for a leading healthcare technology company, both on-site and remotely.
- Company: Excis is a top IT outsourcing firm working with innovative healthcare solutions.
- Benefits: Enjoy a competitive salary, career growth, and a supportive team culture.
- Why this job: Join a mission-driven company improving global patient outcomes with cutting-edge technology.
- Qualifications: 3+ years of IT support experience, strong Windows OS and Office 365 skills required.
- Other info: Opportunity to work with high-profile users and advanced medical technologies.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
Excis, a leading IT outsourcing company, is seeking an IT Support Engineer to provide technical support for a globally renowned healthcare technology company – our prestigious end-client.
About Our End-Client
Our client is a pioneer in healthcare innovation, specializing in advanced medical diagnostics, imaging, and patient care solutions. Their cutting-edge technologies empower hospitals and clinicians worldwide to deliver precision medicine, improving patient outcomes on a global scale.
Key Responsibilities
- Provide on-site and remote IT support with a focus on efficiency, professionalism, and discretion.
- Install, configure, and troubleshoot hardware (laptops, mobile devices, AV systems) and software (Windows OS, MS Office, VPNs).
- Manage IMACDs (Installs, Moves, Adds, Changes, Disposals), data migrations, and device refreshes.
- Offer smart hands/eyes support for network, server, and voice infrastructure teams.
- Resolve IT tickets within SLAs, coordinate with vendors, and ensure compliance with security protocols.
- Provide on-call support (rotational basis) and assist with off-site events when required.
Qualifications
- 3+ years of hands-on IT support experience, including executive-level (C-suite) support.
- Strong expertise in Windows OS (including Windows 11), Office 365, mobile devices, and basic networking.
Required Skills
- Certifications: CompTIA A+ or Microsoft Certified Professional (MCP) preferred.
- Soft Skills: Excellent communication, problem-solving, and ability to lift 30lbs.
- Flexibility to travel to nearby sites as needed.
Preferred Skills
- Nice-to-Have: Experience with AV systems, disaster recovery, or ITIL frameworks.
Why Join Excis?
- Competitive salary.
- Opportunity to work with advanced healthcare technology and high-profile users.
- Career growth within a global IT environment.
- Supportive and collaborative team culture.
Apply Now! If you’re an IT professional looking to grow your career while supporting life-changing healthcare solutions, submit your CV today!
Information Technology Support Engineer employer: Excis Compliance
Contact Detail:
Excis Compliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as Windows OS, Office 365, and AV systems. This will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Highlight any experience you have with executive-level support, especially if you've worked with C-suite professionals. Be ready to share examples of how you maintained professionalism and discretion in those situations.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've resolved IT tickets efficiently in the past. Use specific metrics or examples to illustrate your ability to meet SLAs and coordinate with vendors.
✨Tip Number 4
If you have any certifications like CompTIA A+ or MCP, make sure to mention them during your discussions. These credentials can set you apart from other candidates and show your commitment to professional development.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Support Engineer at Excis. Familiarise yourself with the key tasks such as providing on-site and remote support, managing IMACDs, and resolving IT tickets.
Tailor Your CV: Customise your CV to highlight relevant experience in IT support, especially any work with healthcare technology or executive-level support. Emphasise your expertise in Windows OS, Office 365, and any certifications like CompTIA A+ or MCP.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for IT support and your understanding of the healthcare sector. Mention specific experiences that demonstrate your problem-solving skills and ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Excis Compliance
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Windows OS, Office 365, and mobile devices. Highlight specific examples of troubleshooting you've done in the past, especially in high-pressure situations.
✨Demonstrate Excellent Communication
Since you'll be supporting executive-level users, it's crucial to convey your ability to communicate effectively. Practice explaining technical concepts in simple terms, as this will show your capability to interact with non-technical stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to resolve IT issues under tight deadlines or manage multiple priorities, as this reflects the real-world challenges of the role.
✨Research the Company and Its Technologies
Familiarise yourself with the healthcare technology sector and the specific innovations of the end-client. Understanding their products and services will help you align your answers with their mission and demonstrate genuine interest in the role.
