At a Glance
- Tasks: Provide first-line technical support and troubleshoot hardware/software issues.
- Company: Join Excis, a global IT support leader with a collaborative culture.
- Benefits: Competitive pay, supportive environment, and opportunities for professional growth.
- Other info: Enjoy a family-like atmosphere with excellent career development opportunities.
- Why this job: Make a real impact in a dynamic team while enhancing user satisfaction.
- Qualifications: 5 GCSEs, 2 A-Levels or equivalent, plus 1-2 years of IT support experience.
The predicted salary is between 31500 - 38500 £ per year.
WE'RE HIRING FOR A JUNIOR DESKTOP SUPPORT ENGINEER
IN UK!
Excis is a global IT support leader, driven by innovation and collaboration.
We're looking for a proactive IT Support Engineer L1 to provide first-line technical support, troubleshoot hardware and software issues, and deliver exceptional end-user support across enterprise environments.
Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
Clients in 190+ countries
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success.
From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You Will Do
- Provide first-line technical support for hardware, software, and workplace technology incidents.
- Diagnose and resolve Windows and mac OS desktop and laptop issues.
- Support Microsoft 365 applications and cloud collaboration tools.
- Install, configure, and troubleshoot desktops, laptops, printers, scanners, docking stations, and other peripherals.
- Perform user account administration, password resets, and security group management using Active Directory and Entra ID.
- Support PC and Mac hardware diagnostics, including identifying and replacing faulty components such as RAM, storage drives, and power supplies.
- Configure and troubleshoot mobile devices, including i OS and Android corporate phones.
- Perform basic TCP/IP, DNS, Wi-Fi, and network connectivity troubleshooting.
- Maintain endpoint security by supporting antivirus solutions, software patching, and malware remediation.
- Record incidents, service requests, and resolutions accurately within the IT service management system.
- Escalate complex issues to higher support levels while maintaining clear documentation.
- Collaborate with internal teams to deliver excellent customer service and meet service level agreements.
- Follow IT security policies, operational procedures, and standard operating processes.
What You Need
Education
- Minimum of 5 GCSEs at Grade 4/C or above, including English and Mathematics.
- Two A-Levels or a Level 3 BTEC/Vocational Diploma in Information Technology, Computing, or a related discipline.
- Comp TIA A+, Microsoft Fundamentals, Microsoft 365, Azure Fundamentals, or equivalent certifications are highly desirable.
Experience
- 1-2 years of hands-on technical support experience.
- 1-2 years working within an IT Helpdesk, Service Desk, or 1st/2nd Line Support environment.
- Experience supporting enterprise end users in Windows and mac OS environments.
- Technical Skills
- Strong knowledge of Windows 10/11 and mac OS installation, configuration, and troubleshooting.
- Experience supporting Microsoft 365 and Office applications.
- Knowledge of PC and Mac hardware diagnostics and component replacement.
- Experience configuring and troubleshooting printers, scanners, docking stations, and workplace peripherals.
- Basic administration of i OS and Android mobile devices.
- Understanding of TCP/IP, DNS, Wi-Fi, IP addressing, and basic network troubleshooting.
- Experience with Active Directory and Microsoft Entra ID, including user administration and password management.
- Familiarity with endpoint security, antivirus management, malware removal, and software patching.
- Strong troubleshooting and analytical skills with the ability to resolve technical issues efficiently.
- Soft Skills
- Excellent customer service and communication skills.
- Strong collaboration and teamwork.
- Ability to communicate effectively in high-pressure situations.
- Adaptable, resilient, and able to manage changing priorities.
- Strong sense of accountability, integrity, and ownership.
- Strategic and logical approach to problem-solving.
- Ability to work independently while contributing to team success.
- Preferred Qualifications
- Comp TIA A+ Certification.
- Microsoft 365 Fundamentals or Associate Certification.
- Familiarity with ITIL principles and best practices.
- Experience supporting enterprise endpoint environments.
Why Join Us?
At Excis, your work matters.
You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success.
We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.
Enjoy competitive compensation and the opportunity to build your career with a global IT services leader committed to innovation and excellence.
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Junior Desktop Support Engineer in Farnborough employer: Excis Compliance
Excis Compliance is an outstanding employer that prioritises employee development and fosters a collaborative work culture in the heart of Paddington. As an Onsite IT Support Engineer, you will enjoy the benefits of working with a dedicated team, providing exceptional service to VIP clients while enhancing your technical skills in a supportive environment. With a focus on innovation and growth, this role offers a unique opportunity to advance your career in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Desktop Support Engineer in Farnborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Excis Compliance values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Excis Compliance might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Excis Compliance!
✨Direct Apply to Excis Compliance
Let's not forget to apply directly through the Excis Compliance website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Junior Desktop Support Engineer in Farnborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Excis Compliance.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Excis Compliance. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Excis Compliance
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
