At a Glance
- Tasks: Provide on-site support for desktops, laptops, and printers while solving IT challenges.
- Company: Join Excis, a global IT support leader known for innovation and collaboration.
- Benefits: Enjoy competitive pay, professional growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous learning and career advancement.
- Why this job: Make a real impact by delivering exceptional user experiences to VIP clients.
- Qualifications: Strong knowledge of Microsoft Windows and experience in desktop troubleshooting required.
The predicted salary is between 30000 - 40000 £ per year.
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a customer-focused and enthusiastic Deskside Support Engineer to support one of our valued clients—including VIP users—in a fully site-based role. If you love solving IT challenges and delivering exceptional user experiences, this is the place for you.
- Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals—including IMACs, project tasks, and VIP support with confidence and professionalism.
- Troubleshoot hardware and software issues across Windows platforms; build and deploy PCs, patch network points, and resolve printer or connectivity problems.
- Maintain site-specific documentation and knowledge base articles, collaborate with internal teams and third-party vendors, and manage incidents through ticketing and remote support tools.
- Strong knowledge of Microsoft Windows (current and legacy), Microsoft 365 (Word, Excel, Outlook, OneDrive, Intune), and Windows imaging techniques (network and local).
- Experience in desktop and printer configuration/troubleshooting.
- Experience with ticket management systems and remote desktop tools; flexible, organized, and able to manage time effectively in a dynamic environment.
We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Apply now to join Excis in Westminster and be at the forefront of IT support excellence!
Desktop Technician employer: Excis Compliance
Excis is an exceptional employer, offering a dynamic work environment in Westminster where innovation and collaboration thrive. As a Deskside Support Engineer, you'll benefit from competitive compensation, professional growth opportunities, and the chance to work with cutting-edge technologies while delivering outstanding support to VIP users. Join us to be part of a supportive culture that values your contributions and fosters continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Excis or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to demonstrate your troubleshooting prowess. Bring along examples of how you've solved IT issues in the past.
✨Tip Number 3
Tailor your approach! Research Excis and understand their values and the specific needs of the Deskside Support Engineer role. Use this knowledge to highlight how your experience aligns with their mission during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Excis team and contributing to their innovative culture.
We think you need these skills to ace Desktop Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with desktop support, especially with Windows and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can deliver exceptional user experiences. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT challenges in the past. We love seeing candidates who can think on their feet and resolve issues efficiently—so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows and Microsoft 365 applications. Be ready to discuss how you've tackled hardware and software issues in the past, especially with desktops and printers. This will show that you're not just familiar with the tools but can also use them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of specific IT challenges you've faced and how you resolved them. Think about times when you provided exceptional support to users, especially VIPs. This will demonstrate your customer-focused approach and ability to handle pressure.
✨Familiarise Yourself with Ticket Management Systems
Since you'll be managing incidents through ticketing systems, it’s a good idea to have a basic understanding of how these work. If you’ve used any specific tools before, be ready to talk about your experience and how you efficiently managed tickets and resolved issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you might work on, or how they support professional growth. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
