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For Companies At a Glance
- Tasks: Provide onsite and remote support for Windows and Apple devices, troubleshooting across multiple platforms.
- Company: Join Excis, a global IT support leader with a friendly, growth-oriented culture.
- Benefits: Competitive compensation, professional growth, and a supportive team environment.
- Why this job: Make a real impact in IT support while enhancing user satisfaction and operational success.
- Qualifications: 2-3 years of IT support experience and excellent customer service skills.
- Other info: Dynamic team atmosphere with opportunities for continuous learning and collaboration.
The predicted salary is between 28800 - 48000 £ per year.
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment.
What You’ll Do:
- Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
- Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
- Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
What You Need:
- UK citizenship.
- 2 to 3 years of experience in IT support with IT troubleshooting via ticket system.
- Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
- Excellent customer service, communication, organization, multitasking, and documentation skills.
Preferred:
- Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
Why Join Us?:
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis.
Desktop Support Technician employer: Excis Compliance
Contact Detail:
Excis Compliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Desktop Support Technicians and practice your answers. Show off your troubleshooting skills and customer service experience – they want to see how you handle real-life scenarios.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at Excis, where you can be part of a supportive team that values innovation and growth.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Desktop Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Technician role. Highlight your IT support experience, especially with Windows and Apple devices, and any relevant certifications you have. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role involves a lot of interaction with users, emphasise your customer service experience. Share examples of how you've successfully resolved issues or helped users in the past. We love seeing candidates who can communicate effectively and keep users happy!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show your personality while being professional!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows and Apple devices. Be ready to discuss common troubleshooting steps and IMAC tasks, as well as any experience you have with printers and AV systems. This will show that you're not just familiar with the tech but can handle it confidently.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with users, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or helped someone feel supported, especially in high-pressure scenarios.
✨Demonstrate Your Organisational Skills
Talk about how you manage your workload and keep track of multiple tasks. Mention any tools or methods you use for inventory control and asset management. This will highlight your ability to stay organised, which is crucial for managing hardware refreshes and service requests.
✨Prepare Questions About the Company Culture
Excis values a supportive and collaborative environment, so come prepared with questions that show your interest in their culture. Ask about team dynamics, opportunities for professional growth, or how they celebrate successes. This will demonstrate that you’re not just looking for a job, but a place where you can thrive.
