Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide advanced IT support and ensure seamless operations for users and clients.
- Company: Join Excis, a global leader in innovative IT support.
- Benefits: Competitive pay, continuous learning, and exposure to modern IT tools.
- Other info: Flexible schedule with opportunities to work globally.
- Why this job: Make a real impact in a supportive, growth-oriented environment.
- Qualifications: 2-3 years of IT experience and strong technical skills required.
The predicted salary is between 35000 - 45000 £ per year.
Excis is a global leader in IT support, driven by innovation, precision, and collaboration. We are looking for a Full-Time IT Support Engineer to deliver advanced technical support and ensure seamless IT operations for our internal users and enterprise clients. We are seeking an IT Support Technician with strong technical expertise and excellent interpersonal skills to join our innovative, close-knit team. The ideal candidate will be proactive, eager to learn and implement new technologies, and able to perform under pressure and tight deadlines. In this role, you will provide technology support while interacting with senior stakeholders inside and outside the company, ensuring seamless operations and a high-quality user experience.
About Excis
- Clients in over 190 countries
- More than 6,000 engineers globally
- Over 200 enterprise clients
We foster a collaborative, growth-oriented culture where individual expertise contributes directly to collective success. At Excis, we value innovation, teamwork, and continuous development in a supportive, people-first environment.
What You'll Do
- Manage and maintain AV & IT technology to ensure high availability.
- Set up and configure IT/AV equipment (workstations, servers, projectors, audio/video systems).
- Provide hands-on technical support for collaboration meetings and research sessions.
- Operate biometric tools (eye tracking, skin, facial biometrics) and manage research video exports.
- Oversee applications, shared content, and user training across SSL platforms.
- Coordinate with external vendors and support regional labs.
- Assist the Technology Lead in driving innovation and competitive advantage.
- Flexible schedule required, including occasional out-of-hours support.
Requirements
- Bachelor’s degree or equivalent in Computer Science or related field.
- 2-3 years of experience as an IT Engineer or equivalent.
- Strong knowledge of HP workstation & server hardware setup/configuration.
- Hands-on experience with display systems, large-scale visualization, projection, and digital signage.
- Skilled in audio/visual technologies (AMX/Creston, IP CCTV, microphones).
- Solid understanding of LAN/WAN/WiFi networking and Cisco conferencing solutions (Teams, Webex).
- Exposure to biometrics, VR/AR hardware, and mobile devices (iOS/Android).
- Proficiency in Windows Server, Windows 11, Microsoft Office, and PowerShell.
- Experience with AV device setup, 3D modeling tools (3DS Max, Unity), Photoshop, and planogramming tools.
- Programming knowledge (Python/C++) an advantage.
- Excellent customer-facing skills, professional presentation, and ability to build strong relationships.
- Independent, proactive thinker who works well under pressure and tight deadlines.
- Capable of working unsupervised while maintaining high standards of conduct and ethics.
- Strong communication skills in English.
- Must be open to a project-based role and onsite work.
Benefits
- Competitive compensation package
- Continuous learning and skills development opportunities
- Exposure to enterprise environments, modern IT tools, and cloud technologies
- A supportive culture that values people, performance, and growth
- Opportunities to work with global teams
Ready to make a difference and advance your career? Apply now and become part of Excis UK– at the forefront of excellent IT support services!
Desktop Support Engineer L2-UK employer: Excis Compliance
Contact Detail:
Excis Compliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer L2-UK
✨Tip Number 1
Network like a pro! Reach out to current employees at Excis on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or a presentation that highlights your technical expertise and past projects. This can really impress during interviews and showcase your hands-on experience.
✨Tip Number 3
Practice makes perfect! Get ready for those technical questions by brushing up on your knowledge of HP workstations, AV technologies, and networking. The more confident you are, the better you'll perform under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Excis team!
We think you need these skills to ace Desktop Support Engineer L2-UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight relevant experience and skills that match the job description, like your technical expertise and customer-facing skills. We want to see how you can contribute to our innovative team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've tackled challenges in previous roles, especially under pressure, as this aligns with what we’re looking for.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical skills! Mention your hands-on experience with AV/IT technology, networking, and any programming knowledge you have. We love seeing candidates who are proactive and eager to learn new technologies.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around HP workstations, AV technologies, and networking. Be ready to discuss your hands-on experience with these systems, as well as any relevant projects you've worked on.
✨Show Off Your Interpersonal Skills
Since this role involves interacting with senior stakeholders, practice how you'll communicate complex technical issues in a simple way. Think of examples where you've successfully built relationships or resolved conflicts in a tech support setting.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like troubleshooting a major AV issue during a meeting. Prepare by thinking through your problem-solving process and how you would handle pressure while maintaining a high-quality user experience.
✨Demonstrate Your Proactive Attitude
Excis values innovation and continuous development, so come prepared with ideas on how you can contribute to their growth. Share examples of how you've taken the initiative in past roles to improve processes or implement new technologies.