At a Glance
- Tasks: Diagnose and repair IT hardware and software issues while managing inventory.
- Company: Join Excis, a global IT support leader with a family-like culture.
- Benefits: Competitive salary, professional growth, and a supportive team environment.
- Other info: Dynamic team with opportunities for continuous learning and collaboration.
- Why this job: Make a real impact in IT support and enhance user satisfaction.
- Qualifications: 2-4 years of IT support experience and strong technical skills required.
The predicted salary is between 24750 - 30250 £ per year.
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Engineer L1 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
What You’ll Do:
- Diagnose, repair, and upgrade IT hardware and software issues on-site, including reading error codes, swapping hardware, and tracing faults using diagnostic tools.
- Manage IT inventory by overseeing ordering, stock control, and maintaining accurate records of all incoming and outgoing equipment.
- Prepare and deliver regular reports on IT stock status, failure trends, and overall inventory performance while assisting other support teams as required.
Requirements:
What You Need:
- Only UK citizens can apply for the job.
- 2 - 4 years of hands-on IT hardware repair and support experience, with certifications such as CompTIA A+ or equivalent professional experience.
- Strong technical knowledge of Windows, OSX, iOS, and Android operating systems, as well as Microsoft Office and antivirus tools.
- Proven ability to perform warranty repairs for HP, Dell, and Lenovo devices, including part replacement and defective part management.
- Excellent communication and customer service skills, with fluency in English and the ability to handle multiple priorities independently.
- Attention to detail, problem-solving mindset, and readiness to travel or work staggered shifts as required.
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis.
Desktop Support Engineer L2 employer: Excis Compliance
Excis Compliance is an outstanding employer that prioritises employee development and fosters a collaborative work culture in the heart of Paddington. As an Onsite IT Support Engineer, you will enjoy the benefits of working with a dedicated team, providing exceptional service to VIP clients while enhancing your technical skills in a supportive environment. With a focus on innovation and growth, this role offers a unique opportunity to advance your career in a dynamic setting.
