At a Glance
- Tasks: Provide on-site IT support for desktops, laptops, and VIP users with confidence.
- Company: Join Excis, a global IT support leader with a friendly and collaborative culture.
- Benefits: Competitive pay, professional growth opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous learning and career advancement.
- Why this job: Make a real impact by enhancing user experiences and solving IT challenges.
- Qualifications: Strong knowledge of Windows, Microsoft 365, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a customer-focused and enthusiastic Deskside Support Engineer to support one of our valued clients—including VIP users—in a fully site-based role. If you love solving IT challenges and delivering exceptional user experiences, this is the place for you.
What You’ll Do:
- Provide on‑site support for desktops, laptops, printers, mobile devices, and peripherals—including IMACs, project tasks, and VIP support with confidence and professionalism.
- Troubleshoot hardware and software issues across Windows platforms; build and deploy PCs, patch network points, and resolve printer or connectivity problems.
- Maintain site‑specific documentation and knowledge base articles, collaborate with internal teams and third‑party vendors, and manage incidents through ticketing and remote support tools.
What You Need:
- Strong knowledge of Microsoft Windows (current and legacy), Microsoft 365 (Word, Excel, Outlook, OneDrive, Intune), and Windows imaging techniques (network and local).
- Familiarity with Active Directory and Azure Active Directory; experience in desktop and printer configuration/troubleshooting.
- Excellent interpersonal and communication skills (written and verbal), with the ability to work independently and as part of a team.
- Experience with ticket management systems and remote desktop tools; comfortable working alongside third‑party vendors.
- Flexible, organized, and able to manage time effectively in a dynamic environment.
Why Join Us?:
At Excis, your work matters. You’ll be part of a collaborative, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Chester and be at the forefront of IT support excellence!
Desktop Support Engineer employer: Excis Compliance
Excis is an exceptional employer located in Chester, offering a dynamic and supportive work environment for Deskside Support Engineers. With a strong focus on innovation and collaboration, employees benefit from professional growth opportunities, competitive compensation, and the chance to make a meaningful impact in a global IT support leader. Join a friendly team where your contributions are valued, and help deliver outstanding user experiences while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for a Deskside Support Engineer just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects. This can really set you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common IT support scenarios. This will help you articulate your problem-solving process and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Deskside Support Engineer role. Highlight your knowledge of Microsoft Windows, 365, and any relevant troubleshooting experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to showcase your enthusiasm for the role and how you can contribute to our team. Share specific examples of how you've solved IT challenges in the past—this is your chance to shine!
Show Off Your Communication Skills:Since this role involves working with VIP users, it's crucial to demonstrate your excellent interpersonal and communication skills. Make sure your written application is clear, concise, and professional—just like how you'd communicate with our clients!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Excis!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Microsoft 365, and any relevant imaging techniques. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Customer Service Skills
Since this role involves supporting VIP users, it's crucial to demonstrate your customer-focused approach. Prepare examples of how you've handled difficult situations or provided exceptional service in previous roles. This will highlight your ability to maintain professionalism under pressure.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with ticket management systems and remote desktop tools before the interview. You might be asked about your experience with these tools, so being able to speak confidently about them will give you an edge. If you have specific examples of how you've used these systems effectively, share them!
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team culture, growth opportunities, and the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
