At a Glance
- Tasks: Provide on-site IT support for desktops, laptops, and printers while solving tech challenges.
- Company: Join Excis, a global IT support leader known for innovation and collaboration.
- Benefits: Competitive pay, professional growth opportunities, and a supportive work environment.
- Other info: Great chance to learn and grow in a fast-paced IT environment.
- Why this job: Be part of a dynamic team delivering exceptional user experiences to VIP clients.
- Qualifications: Strong knowledge of Microsoft Windows and experience in desktop troubleshooting.
The predicted salary is between 30000 - 40000 £ per year.
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a customer-focused and enthusiastic Deskside Support Engineer to support one of our valued clients—including VIP users—in a fully site-based role. If you love solving IT challenges and delivering exceptional user experiences, this is the place for you.
- Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals—including IMACs, project tasks, and VIP support with confidence and professionalism.
- Troubleshoot hardware and software issues across Windows platforms; build and deploy PCs, patch network points, and resolve printer or connectivity problems.
- Maintain site-specific documentation and knowledge base articles, collaborate with internal teams and third-party vendors, and manage incidents through ticketing and remote support tools.
- Strong knowledge of Microsoft Windows (current and legacy), Microsoft 365 (Word, Excel, Outlook, OneDrive, Intune), and Windows imaging techniques (network and local).
- Experience in desktop and printer configuration/troubleshooting.
- Experience with ticket management systems and remote desktop tools; flexible, organized, and able to manage time effectively in a dynamic environment.
We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Apply now to join Excis in Westminster and be at the forefront of IT support excellence!
Desktop Engineer - Field based employer: Excis Compliance
Excis is an exceptional employer, offering a dynamic work environment in Westminster where innovation and collaboration thrive. As a Deskside Support Engineer, you will benefit from competitive compensation, professional growth opportunities, and the chance to work closely with VIP users, all while being part of a global IT support leader dedicated to delivering outstanding user experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Engineer - Field based
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. Don’t be shy—introduce yourself and chat about your passion for solving IT challenges!
✨Tip Number 2
Show off your skills! Consider creating a portfolio or a personal project that highlights your expertise in desktop support and troubleshooting. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Deskside Support Engineer. Think about how you'd handle VIP support or tricky hardware issues—confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for enthusiastic individuals who are ready to tackle IT challenges head-on. Your next big opportunity could be just a click away!
We think you need these skills to ace Desktop Engineer - Field based
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Deskside Support Engineer role. Highlight your expertise in troubleshooting hardware and software issues, especially with Windows platforms and Microsoft 365.
Craft a Compelling Cover Letter:Use your cover letter to showcase your enthusiasm for IT support and your customer-focused approach. Share specific examples of how you've delivered exceptional user experiences in previous roles.
Showcase Your Technical Skills:Don’t forget to mention your experience with ticket management systems and remote desktop tools. We want to see your technical prowess, so be clear about your familiarity with desktop and printer configuration.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Excis!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows and Microsoft 365 applications. Be ready to discuss how you've tackled hardware and software issues in the past, especially with desktops and printers. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Customer Service Skills
As a Deskside Support Engineer, you'll be dealing with VIP users. Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to remain calm under pressure and how you’ve resolved conflicts or tricky situations with professionalism.
✨Familiarise Yourself with Ticketing Systems
Since managing incidents through ticketing systems is key, make sure you understand how these systems work. If you have experience with specific tools, mention them. If not, do a bit of research on common ticket management systems to show your willingness to learn.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about potential IT challenges you might encounter in this role and how you would approach solving them. Practising these scenarios can help you articulate your thought process clearly and demonstrate your problem-solving skills.
