At a Glance
- Tasks: Provide onsite IT support for desktops, laptops, and peripherals while delivering exceptional customer service.
- Company: Join Excis, a global leader in IT support with a people-first culture.
- Benefits: Enjoy competitive pay, continuous learning, and career growth opportunities.
- Other info: Collaborative environment with exposure to global technologies and clients.
- Why this job: Make a real impact by solving IT challenges for valued enterprise clients.
- Qualifications: Strong knowledge of Windows OS and Microsoft 365, plus excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Excis is a global leader in IT support, driven by innovation, collaboration, and excellence. With a presence in 190+ countries, a team of 6,000+ engineers, and support for 200+ enterprise clients, we provide a dynamic environment where your work makes a real impact. We foster a people-first culture focused on growth, teamwork, and continuous learning, ensuring every team member has the opportunity to develop and succeed in a global enterprise environment.
We are seeking a customer-focused and enthusiastic Deskside Support Engineer (L2) with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting a valued enterprise client, including VIP users, where professionalism, technical expertise, and strong communication are essential. You will be part of a collaborative IT support team providing hands-on technical support across a wide range of devices and enterprise systems.
Key Responsibilities- Provide onsite support for desktops, laptops, printers, mobile devices, and peripherals
- Deliver high-quality customer service to all users, including VIPs
- Troubleshoot hardware and software issues across Windows environments
- Perform PC builds, deployments, imaging, and reimaging activities
- Handle IMAC activities (Install, Move, Add, Change) and project tasks
- Assist with LAN/Wi-Fi connectivity, patching network points, and workstation setup
- Support Microsoft 365 applications (Outlook, Teams, Excel, OneDrive, Intune)
- Manage incidents using ITSM/ticketing tools and ensure SLA compliance
- Maintain and update documentation, knowledge base articles, and asset records
- Collaborate with internal IT teams and external vendors for issue resolution
- Provide remote support when required
- Strong knowledge of Microsoft Windows OS (Windows 10/11 and legacy systems)
- Experience with Windows imaging and deployment (SCCM, MDT, or USB imaging)
- Solid Microsoft 365 troubleshooting experience (including Intune exposure)
- Familiarity with Active Directory and Azure Active Directory
- Strong desktop, laptop, printer, and peripheral troubleshooting skills
- Experience with ITSM/ticketing systems
- Excellent communication and interpersonal skills
- Ability to work independently and within a team
- Experience working with vendors and third-party support teams
- Strong organizational and time management skills
At Excis, your work truly matters. You will be part of a hands‑on, collaborative team where your technical expertise directly improves user experience and operational success.
We Offer- A supportive and inclusive work environment
- Continuous learning and professional growth opportunities
- Exposure to global enterprise clients and technologies
- Competitive compensation and clear career development pathways
Deskside Support Engineer -L2 UK employer: Excis Compliance
Excis is an exceptional employer that prioritises a people-first culture, fostering collaboration and continuous learning in a dynamic environment. As a Deskside Support Engineer in Capenhurst, Chester, you will enjoy a supportive atmosphere with ample opportunities for professional growth while making a tangible impact on user experiences for valued enterprise clients. With competitive compensation and exposure to cutting-edge technologies, your career will thrive in this innovative global IT support leader.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer -L2 UK
✨Tip Number 1
Network like a pro! Reach out to current employees at Excis on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Deskside Support Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft Windows OS, Microsoft 365 troubleshooting, and ITSM tools. We want to see your passion for solving IT challenges shine through!
✨Tip Number 3
Showcase your customer service skills during the interview. Remember, this role is all about delivering exceptional user experiences, especially for VIPs. Share examples of how you've gone above and beyond for users in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Excis. Let’s get you that interview!
We think you need these skills to ace Deskside Support Engineer -L2 UK
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Deskside Support Engineer role. Highlight your technical expertise with Microsoft Windows OS and any relevant IT support experience to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for solving IT challenges and delivering exceptional user experiences. Let us know why you want to join our team at Excis and how you can contribute.
Showcase Your Communication Skills:As a Deskside Support Engineer, strong communication is key. In your application, demonstrate your ability to explain technical issues clearly and your experience in providing high-quality customer service, especially to VIP users.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows OS, especially Windows 10/11. Be ready to discuss your experience with imaging and deployment tools like SCCM or MDT, as well as troubleshooting Microsoft 365 applications. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role involves supporting VIP users, it's crucial to demonstrate your customer service abilities. Prepare examples of how you've handled difficult situations or provided exceptional support in the past. Highlight your communication skills and how you ensure a positive user experience.
✨Familiarise Yourself with ITSM Tools
Get comfortable with ITSM and ticketing systems, as these will be part of your daily tasks. If you have experience managing incidents or ensuring SLA compliance, be ready to share specific examples. This shows that you understand the importance of efficient incident management.
✨Prepare for Team Collaboration Questions
This role requires working closely with both internal teams and external vendors. Think about times when you've collaborated effectively in a team setting. Be prepared to discuss how you handle conflicts, share knowledge, and contribute to a positive team environment.
