At a Glance
- Tasks: Provide on-site IT support for desktops, laptops, and printers while delivering exceptional customer service.
- Company: Join Excis, a global IT support leader with a friendly and growth-oriented culture.
- Benefits: Competitive pay, supportive environment, and opportunities for professional development.
- Other info: Be part of a hands-on team that values innovation and collaboration.
- Why this job: Make a real impact by solving IT challenges for VIP users in a dynamic team.
- Qualifications: Strong knowledge of Windows OS and Microsoft 365, plus excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
WE’RE HIRING FOR AN ONSITE IT SUPPORT ENGINEER AT PADDINGTON, UNITED KINGDOM!
Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a customer-focused and enthusiastic Onsite IT Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key.
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!
WHAT YOU'LL DO- Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals.
- Deliver high-quality customer service to all users, including VIPs, with confidence and professionalism.
- Troubleshoot hardware and software issues across Windows platforms.
- Build and deploy PCs, patch network points, and resolve printer and connectivity issues.
- Maintain and update site-specific documentation and knowledgebase articles.
- Collaborate effectively with internal support teams and third-party vendors.
- Manage incidents, IMACs (Install, Move, Add, Change), and project-related tasks.
- Use remote support tools and ticketing systems to track and resolve issues.
- Strong knowledge of Microsoft Windows operating systems (current and legacy).
- Proficiency with Microsoft 365 applications (Word, Excel, Outlook, OneDrive, Intune, etc.).
- Experience with Windows imaging techniques (network and local).
- Familiarity with Active Directory and Azure Active Directory.
- Skilled in desktop and printer configuration and troubleshooting.
- Excellent interpersonal and communication skills—both written and verbal.
At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in the United Kingdom and be at the forefront of IT support excellence!
Onsite IT Support Engineer in City of Westminster employer: Excis Compliance
Excis is an exceptional employer that prioritises innovation and collaboration, offering a supportive and growth-oriented culture in the heart of Paddington, United Kingdom. As an Onsite IT Support Engineer, you will enjoy competitive compensation, opportunities for professional development, and the chance to work with a dynamic team dedicated to delivering outstanding user experiences. Join us to enhance your career while making a meaningful impact in a global IT support leader.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Support Engineer in City of Westminster
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle difficult users. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Onsite IT Support Engineer in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Onsite IT Support Engineer role. Highlight your technical expertise with Microsoft Windows and 365, and don’t forget to mention any experience with VIP users!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for solving IT challenges and delivering exceptional user experiences. Be sure to express why you want to join Excis and how you can contribute to our team.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application is clear and professional. Use straightforward language and keep it concise, showing us that you can communicate effectively with users and colleagues alike.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Excis!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows operating systems and Microsoft 365 applications. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any specific techniques you've used for Windows imaging.
✨Showcase Your Customer Service Skills
Since this role involves supporting VIP users, it's crucial to demonstrate your excellent interpersonal and communication skills. Prepare examples of how you've delivered high-quality customer service in the past, especially in challenging situations.
✨Familiarise Yourself with the Company Culture
Excis values a friendly and supportive environment, so be sure to convey your enthusiasm for collaboration and teamwork. Research their culture and think about how your personal values align with theirs, as this can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of specific instances where you've successfully managed incidents or resolved IT challenges, and be ready to explain your thought process and the outcome.
