At a Glance
- Tasks: Provide on-site IT support for desktops, laptops, and VIP users.
- Company: Join Excis, a global IT support leader with a collaborative culture.
- Benefits: Competitive pay, professional growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous learning and career advancement.
- Why this job: Make a real impact by enhancing user experiences and solving IT challenges.
- Qualifications: Strong knowledge of Windows, Microsoft 365, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a customer-focused and enthusiastic Deskside Support Engineer to support one of our valued clients—including VIP users—in a fully site-based role. If you love solving IT challenges and delivering exceptional user experiences, this is the place for you.
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From resolving complex hardware issues to making a VIP's day run smoothly, we put our people—and their users—first.
Location: Paddington Square, London, W2 1DL, United Kingdom
What You'll Do:
- Provide on‐site support for desktops, laptops, printers, mobile devices, and peripherals—including IMACs, project tasks, and VIP support with confidence and professionalism.
- Troubleshoot hardware and software issues across Windows platforms; build and deploy PCs, patch network points, and resolve printer or connectivity problems.
- Maintain site‐specific documentation and knowledge base articles, collaborate with internal teams and third‐party vendors, and manage incidents through ticketing and remote support tools.
What You Need:
- Strong knowledge of Microsoft Windows (current and legacy), Microsoft 365 (Word, Excel, Outlook, OneDrive, Intune), and Windows imaging techniques (network and local).
- Familiarity with Active Directory and Azure Active Directory; experience in desktop and printer configuration/troubleshooting.
- Excellent interpersonal and communication skills (written and verbal), with the ability to work independently and as part of a team.
- Experience with ticket management systems and remote desktop tools; comfortable working alongside third‐party vendors.
- Flexible, organized, and able to manage time effectively in a dynamic environment.
Why Join Us?:
At Excis, your work matters. You'll be part of a collaborative, hands‐on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Westminster and be at the forefront of IT support excellence!
Desktop Support Engineer in City of Westminster employer: Excis Compliance
Excis is an exceptional employer located in the vibrant Paddington Square, London, where innovation and collaboration thrive. We prioritise a supportive work culture that fosters professional growth and encourages continuous learning, ensuring that our employees are equipped to tackle IT challenges effectively. Join us to be part of a dynamic team that values your contributions and offers competitive compensation while you enhance user experiences for our esteemed clients.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in City of Westminster
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Consider creating a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a tangible look at what you can do, especially in a hands-on role like Deskside Support Engineer.
✨Tip Number 3
Prepare for the interview by brushing up on common troubleshooting scenarios. Be ready to demonstrate your problem-solving skills and how you handle VIP support situations. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Desktop Support Engineer in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your knowledge of Microsoft Windows, 365, and any relevant troubleshooting experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to showcase your enthusiasm for the role and how you can contribute to our team. Share specific examples of how you've solved IT challenges in the past—this is your chance to shine!
Show Off Your Communication Skills:Since this role involves working with VIP users, it's crucial to demonstrate your excellent interpersonal skills. Use clear and concise language in your application to show us you can communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Microsoft 365, and any relevant imaging techniques. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your People Skills
As a Deskside Support Engineer, you'll be interacting with VIP users and other team members regularly. Prepare examples of how you've successfully communicated technical information to non-technical users. This will demonstrate your ability to provide exceptional user experiences.
✨Familiarise Yourself with Ticketing Systems
Since you'll be managing incidents through ticketing and remote support tools, it’s a good idea to familiarise yourself with common systems used in the industry. If you have experience with any specific tools, be ready to share how you’ve used them effectively in previous roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about potential hardware or software issues you might encounter and how you would resolve them. Practising these scenarios can help you articulate your thought process clearly and confidently.
