At a Glance
- Tasks: Provide top-notch IT support to VIP users and enterprise clients onsite.
- Company: Excis Compliance, a company that values growth and collaboration.
- Benefits: Competitive salary, opportunities for continuous learning, and a supportive team environment.
- Other info: Exciting opportunity for career advancement in a collaborative setting.
- Why this job: Join a dynamic team and enhance your technical skills while helping others.
- Qualifications: Strong knowledge of Microsoft Windows OS and Microsoft 365, plus great people skills.
The predicted salary is between 30000 - 40000 £ per year.
Excis Compliance is looking for a Deskside Support Engineer (L2) for onsite support in Capenhurst, Chester. This role is focused on delivering exceptional IT support to enterprise clients, including VIP users.
The ideal candidate has strong technical expertise with Microsoft Windows OS and Microsoft 365, along with excellent interpersonal skills to maintain high customer service standards.
Join a team that values growth, collaboration, and continuous learning.
Onsite L2 Deskside Support Engineer | Windows & VIP Users in Chester employer: Excis Compliance
Excis Compliance is an excellent employer that prioritises employee growth and collaboration, making it an ideal workplace for those passionate about IT support. Located in Capenhurst, Chester, the company fosters a supportive work culture where team members are encouraged to enhance their skills and contribute to delivering exceptional service to enterprise clients, including VIP users. With a focus on continuous learning and development, Excis offers unique opportunities for career advancement in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite L2 Deskside Support Engineer | Windows & VIP Users in Chester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Excis Compliance on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your technical expertise during interviews. Bring examples of how you've tackled IT issues, especially with Windows and Microsoft 365.
✨Tip Number 3
Be ready for scenario questions! Prepare to discuss how you'd handle support for VIP users. They want to see that we can keep our cool under pressure and provide top-notch service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Onsite L2 Deskside Support Engineer | Windows & VIP Users in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Windows OS and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional IT support, especially for VIP users. Let us know how your interpersonal skills can enhance our customer service standards.
Showcase Your Problem-Solving Skills:In your application, include examples of how you've tackled tricky IT issues in the past. We love candidates who can think on their feet and provide solutions quickly, especially in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows OS and Microsoft 365. Be prepared to discuss specific troubleshooting scenarios or past experiences where you provided support, especially for VIP users. This will show that you have the technical expertise they’re looking for.
✨Show Off Your Interpersonal Skills
Since this role involves working closely with clients, practice how you communicate complex technical issues in a simple way. Think of examples where you’ve successfully resolved conflicts or helped users feel at ease during stressful situations. This will highlight your customer service skills.
✨Research Excis Compliance
Take some time to learn about Excis Compliance and their values. Understanding their focus on growth, collaboration, and continuous learning can help you align your answers with what they value in a candidate. It also shows genuine interest in the company.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about team dynamics, ongoing training opportunities, or how success is measured in the role. Asking questions demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
