At a Glance
- Tasks: Provide on-site support for desktops, laptops, and printers while solving IT challenges.
- Company: Join Excis, a global IT support leader with a friendly and collaborative culture.
- Benefits: Competitive pay, professional growth opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous learning and career advancement.
- Why this job: Make a real impact by enhancing user experiences and supporting VIP clients.
- Qualifications: Strong knowledge of Windows, Microsoft 365, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a customer-focused and enthusiastic Deskside Support Engineer to support one of our valued clients—including VIP users—in a fully site-based role. If you love solving IT challenges and delivering exceptional user experiences, this is the place for you.
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From resolving complex hardware issues to making a VIP's day run smoothly, we put our people—and their users—first. Start your journey with Excis and grow with us!
What You'll Do:
- Provide on‐site support for desktops, laptops, printers, mobile devices, and peripherals—including IMACs, project tasks, and VIP support with confidence and professionalism.
- Troubleshoot hardware and software issues across Windows platforms; build and deploy PCs, patch network points, and resolve printer or connectivity problems.
- Maintain site‐specific documentation and knowledge base articles, collaborate with internal teams and third‐party vendors, and manage incidents through ticketing and remote support tools.
What You Need:
- Strong knowledge of Microsoft Windows (current and legacy), Microsoft 365 (Word, Excel, Outlook, OneDrive, Intune), and Windows imaging techniques (network and local).
- Familiarity with Active Directory and Azure Active Directory; experience in desktop and printer configuration/troubleshooting.
- Excellent interpersonal and communication skills (written and verbal), with the ability to work independently and as part of a team.
- Experience with ticket management systems and remote desktop tools; comfortable working alongside third‐party vendors.
- Flexible, organized, and able to manage time effectively in a dynamic environment.
Why Join Us?
At Excis, your work matters. You'll be part of a collaborative, hands‐on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Chester and be at the forefront of IT support excellence!
Desktop Support Engineer in Chester employer: Excis Compliance
Excis is an exceptional employer, offering a dynamic and supportive work culture in Chester that prioritises employee growth and collaboration. As a Deskside Support Engineer, you'll enjoy competitive compensation while working alongside a team of dedicated professionals, tackling exciting IT challenges and enhancing user experiences for VIP clients. Join us to be part of a global IT leader where your contributions truly matter and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Chester
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for a Deskside Support Engineer just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects. This can really set you apart from the crowd when applying through our website.
✨Tip Number 3
Practice your interview skills! Get a friend to throw some common IT support questions your way. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Desktop Support Engineer in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your knowledge of Microsoft Windows, 365, and any relevant troubleshooting experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to showcase your enthusiasm for the role and how you can contribute to our team. Share specific examples of how you've solved IT challenges in the past—this is your chance to shine!
Show Off Your Communication Skills:Since this role involves working with VIP users, it's crucial to demonstrate your excellent interpersonal skills. Use clear and concise language in your application to show us you can communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Microsoft 365, and any relevant imaging techniques. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your People Skills
Since this role involves supporting VIP users, it's crucial to demonstrate your excellent interpersonal and communication skills. Prepare examples of how you've successfully interacted with clients or colleagues in previous roles, especially in high-pressure situations.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with ticket management systems and remote desktop tools before the interview. You might be asked about your experience with these tools, so having a solid understanding will help you stand out as a candidate who can hit the ground running.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your troubleshooting abilities. Think of a few complex issues you've resolved in the past and be prepared to walk the interviewer through your thought process and the steps you took to resolve them.
