At a Glance
- Tasks: Provide onsite IT support for desktops, laptops, and peripherals while delivering exceptional customer service.
- Company: Join Excis, a global leader in IT support with a people-first culture.
- Benefits: Enjoy competitive pay, continuous learning, and career growth opportunities.
- Other info: Collaborative team atmosphere with exposure to global enterprise clients.
- Why this job: Make a real impact by enhancing user experiences in a dynamic environment.
- Qualifications: Strong knowledge of Windows OS and Microsoft 365, plus excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Excis is a global leader in IT support, driven by innovation, collaboration, and excellence. With a presence in 190+ countries, a team of 6,000+ engineers, and support for 200+ enterprise clients, we provide a dynamic environment where your work makes a real impact. We foster a people-first culture focused on growth, teamwork, and continuous learning, ensuring every team member has the opportunity to develop and succeed in a global enterprise environment.
We are seeking a customer-focused and enthusiastic Deskside Support Engineer (L2) with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting a valued enterprise client, including VIP users, where professionalism, technical expertise, and strong communication are essential. You will be part of a collaborative IT support team providing hands-on technical support across a wide range of devices and enterprise systems.
Key Responsibilities- Provide onsite support for desktops, laptops, printers, mobile devices, and peripherals
- Deliver high-quality customer service to all users, including VIPs
- Troubleshoot hardware and software issues across Windows environments
- Perform PC builds, deployments, imaging, and reimaging activities
- Handle IMAC activities (Install, Move, Add, Change) and project tasks
- Assist with LAN/Wi-Fi connectivity, patching network points, and workstation setup
- Support Microsoft 365 applications (Outlook, Teams, Excel, OneDrive, Intune)
- Manage incidents using ITSM/ticketing tools and ensure SLA compliance
- Maintain and update documentation, knowledge base articles, and asset records
- Collaborate with internal IT teams and external vendors for issue resolution
- Provide remote support when required
- Strong knowledge of Microsoft Windows OS (Windows 10/11 and legacy systems)
- Experience with Windows imaging and deployment (SCCM, MDT, or USB imaging)
- Solid Microsoft 365 troubleshooting experience (including Intune exposure)
- Familiarity with Active Directory and Azure Active Directory
- Strong desktop, laptop, printer, and peripheral troubleshooting skills
- Experience with ITSM/ticketing systems
- Excellent communication and interpersonal skills
- Ability to work independently and within a team
- Experience working with vendors and third-party support teams
- Strong organizational and time management skills
At Excis, your work truly matters. You will be part of a hands-on, collaborative team where your technical expertise directly improves user experience and operational success. We offer:
- A supportive and inclusive work environment
- Continuous learning and professional growth opportunities
- Exposure to global enterprise clients and technologies
- Competitive compensation and clear career development pathways
Deskside Support Engineer -L2 UK in Chester employer: Excis Compliance
Excis is an exceptional employer that prioritises a people-first culture, fostering collaboration and continuous learning. As a Deskside Support Engineer in Capenhurst, Chester, you will enjoy a supportive work environment with opportunities for professional growth while making a tangible impact on user experiences for valued enterprise clients. With competitive compensation and exposure to cutting-edge technologies, your career development is assured in this dynamic global IT support leader.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer -L2 UK in Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Excis or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We want to see how you handle real-life IT challenges, so think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Show off your passion for technology! During interviews, share your enthusiasm for IT support and how you stay updated with the latest trends. This will help us see your commitment to continuous learning.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Excis.
We think you need these skills to ace Deskside Support Engineer -L2 UK in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Deskside Support Engineer role. Highlight your technical expertise with Microsoft Windows and any relevant IT support experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for IT support and customer service. Share specific examples of how you've solved IT challenges in the past, especially if you've worked with VIP users or in a collaborative team.
Show Off Your Communication Skills:Since this role requires strong communication, make sure your application is clear and professional. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows OS, especially Windows 10/11. Be ready to discuss your experience with imaging and deployment tools like SCCM or MDT, as well as your troubleshooting skills with Microsoft 365 applications.
✨Show Off Your Customer Service Skills
Since this role involves supporting VIP users, it's crucial to demonstrate your customer service prowess. Prepare examples of how you've handled challenging situations in the past, focusing on your communication and interpersonal skills.
✨Get Familiar with ITSM Tools
Understand the basics of ITSM and ticketing systems, as you'll need to manage incidents effectively. Be prepared to talk about your experience with these tools and how you ensure SLA compliance in your previous roles.
✨Prepare for Team Collaboration Questions
This position requires working closely with internal teams and external vendors. Think of examples that showcase your ability to collaborate and resolve issues as part of a team, highlighting your organisational and time management skills.
