At a Glance
- Tasks: Provide on-site IT support for desktops, laptops, and printers while ensuring top-notch customer service.
- Company: Join Excis, a global leader in IT support with a focus on innovation.
- Benefits: Competitive pay, professional growth, and a supportive team environment.
- Other info: Dynamic team atmosphere with opportunities for continuous learning and career advancement.
- Why this job: Make a real impact by enhancing user satisfaction and operational success.
- Qualifications: Strong knowledge of Windows OS and Microsoft 365 applications required.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Excis is a global IT support leader seeking a customer-focused Onsite IT Support Engineer for an onsite, site-based role supporting one of our valued clients, including VIP users.
Professionalism, technical expertise, and excellent communication are key.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
Start your journey with Excis and grow with us.
Responsibilities
- Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals.
- Deliver high-quality customer service to all users, including VIPs, with confidence and professionalism.
- Troubleshoot hardware and software issues across Windows platforms.
- Build and deploy PCs, patch network points, and resolve printer and connectivity issues.
- Maintain and update site-specific documentation and knowledgebase articles.
- Collaborate effectively with internal support teams and third-party vendors.
- Manage incidents, IMACs (Install, Move, Add, Change), and project-related tasks.
- Use remote support tools and ticketing systems to track and resolve issues.
Qualifications
- Strong knowledge of Microsoft Windows operating systems (current and legacy).
- Proficiency with Microsoft 365 applications (Word, Excel, Outlook, One Drive, Intune, etc.).
- Experience with Windows imaging techniques (network and local).
- Familiarity with Active Directory and Azure Active Directory.
- Skilled in desktop and printer configuration and troubleshooting.
- Excellent interpersonal and communication skills—both written and verbal.
Benefits
Why Join Us?
At Excis, your work matters.
You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success.
We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies.
Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in the United Kingdom and be at the forefront of IT support excellence.
#J-18808-Ljbffr
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Onsite IT Support Engineer in Cheshire, Warrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Excis Compliance values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Excis Compliance might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Excis Compliance!
✨Direct Apply to Excis Compliance
Let's not forget to apply directly through the Excis Compliance website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Onsite IT Support Engineer in Cheshire, Warrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Excis Compliance.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Excis Compliance. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Excis Compliance
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
