At a Glance
- Tasks: Provide on-site IT support for desktops, laptops, and VIP users with confidence.
- Company: Join Excis, a global IT support leader with a collaborative culture.
- Benefits: Competitive pay, professional growth, and a supportive work environment.
- Other info: Be part of a hands-on team that values innovation and continuous learning.
- Why this job: Make a real impact by enhancing user experiences in a dynamic setting.
- Qualifications: Strong knowledge of Windows, Microsoft 365, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a customer-focused and enthusiastic Deskside Support Engineer to support one of our valued clients—including VIP users—in a fully site-based role. If you love solving IT challenges and delivering exceptional user experiences, this is the place for you.
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From resolving complex hardware issues to making a VIP’s day run smoothly, we put our people—and their users—first. Start your journey with Excis and grow with us!
What You’ll Do:
- Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals—including IMACs, project tasks, and VIP support with confidence and professionalism.
- Troubleshoot hardware and software issues across Windows platforms; build and deploy PCs, patch network points, and resolve printer or connectivity problems.
- Maintain site-specific documentation and knowledge base articles, collaborate with internal teams and third-party vendors, and manage incidents through ticketing and remote support tools.
What You Need:
- Strong knowledge of Microsoft Windows (current and legacy), Microsoft 365 (Word, Excel, Outlook, OneDrive, Intune), and Windows imaging techniques (network and local).
- Familiarity with Active Directory and Azure Active Directory; experience in desktop and printer configuration/troubleshooting.
- Excellent interpersonal and communication skills (written and verbal), with the ability to work independently and as part of a team.
- Experience with ticket management systems and remote desktop tools; comfortable working alongside third-party vendors.
- Flexible, organized, and able to manage time effectively in a dynamic environment.
Why Join Us?:
At Excis, your work matters. You’ll be part of a collaborative, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Chester and be at the forefront of IT support excellence!
Locations
Desktop Support Engineer in Cheshire, Chester employer: Excis Compliance
Excis is an exceptional employer located in Chester, offering a dynamic and supportive work environment for Deskside Support Engineers. With a strong focus on professional growth and collaboration, employees are empowered to tackle IT challenges while delivering outstanding user experiences. Join a global leader in IT support where your contributions are valued, and enjoy competitive compensation along with opportunities for continuous learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Cheshire, Chester
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for a Deskside Support Engineer just like you!
✨Tip Number 2
Show off your skills! Consider creating a portfolio that highlights your troubleshooting successes and any projects you've worked on. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Desktop Support Engineer. This will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Desktop Support Engineer in Cheshire, Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background aligns with the role of a Deskside Support Engineer, so don’t be shy about showcasing your relevant IT support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. We love seeing candidates who are genuinely excited about solving IT challenges and delivering great user experiences.
Show Off Your Communication Skills:Since this role involves working closely with users, make sure your written application reflects your excellent communication skills. We appreciate clear and concise language, so keep it professional yet friendly—just like we are at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the next step in your career with us!
How to prepare for a job interview at Excis Compliance
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows, Microsoft 365, and any relevant imaging techniques. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Communication Skills
Since you'll be working with VIP users, it's crucial to demonstrate your excellent interpersonal skills. Practice explaining technical concepts in simple terms, and think of examples where you've successfully communicated with non-technical users to resolve issues.
✨Familiarise Yourself with Ticketing Systems
Get comfortable with ticket management systems and remote desktop tools before the interview. You might be asked about your experience with these tools, so having a few examples of how you've used them effectively will give you an edge.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life support situations. Think through how you would handle common issues like printer connectivity problems or software troubleshooting. This will help you showcase your critical thinking and adaptability in a dynamic environment.
