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For Companies At a Glance
- Tasks: Diagnose and repair IT hardware and software issues while managing inventory.
- Company: Join Excis, a global IT support leader with a friendly culture.
- Benefits: Competitive pay, professional growth, and a supportive team environment.
- Why this job: Make a real impact in IT support and enhance user satisfaction.
- Qualifications: 2-4 years of IT support experience and strong technical skills required.
- Other info: Dynamic team with opportunities for continuous learning and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
We are hiring as a Desktop Support Engineer L2 at Worcester, United Kingdom. Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer L1 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
What You'll Do:
- Diagnose, repair, and upgrade IT hardware and software issues on-site, including reading error codes, swapping hardware, and tracing faults using diagnostic tools.
- Manage IT inventory by overseeing ordering, stock control, and maintaining accurate records of all incoming and outgoing equipment.
- Prepare and deliver regular reports on IT stock status, failure trends, and overall inventory performance while assisting other support teams as required.
Requirements What You Need:
- Please note that, due to role requirements, applications are limited to candidates with a valid UK passport.
- 2 - 4 years of hands-on IT hardware repair and support experience, with certifications such as CompTIA A+ or equivalent professional experience.
- Strong technical knowledge of Windows, OSX, iOS, and Android operating systems, as well as Microsoft Office and antivirus tools.
- Proven ability to perform warranty repairs for HP, Dell, and Lenovo devices, including part replacement and defective part management.
- Excellent communication and customer service skills, with fluency in English and the ability to handle multiple priorities independently.
- Attention to detail, problem-solving mindset, and readiness to travel or work staggered shifts as required.
Benefits Why Join Us?
At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in the United Kingdom and be at the forefront of IT support excellence.
L2 Desktop Support Engineer UK in Worcester employer: Excis Compliance ltd
Contact Detail:
Excis Compliance ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Desktop Support Engineer UK in Worcester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Excis or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows, OSX, and hardware repairs. We want to see that you can tackle real-world problems!
✨Tip Number 3
Show off your customer service skills during interviews. Remember, as a Desktop Support Engineer, you'll be the face of IT support. Share examples of how you've helped users in the past and how you handle tricky situations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our supportive team at Excis.
We think you need these skills to ace L2 Desktop Support Engineer UK in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your hands-on IT hardware repair experience and any relevant certifications like CompTIA A+. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled IT challenges in the past. We love seeing a proactive approach, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Excis Compliance ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, OSX, iOS, and Android operating systems. Be ready to discuss your hands-on experience with hardware repairs and any relevant certifications like CompTIA A+.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues in the past. Think about times when you had to trace faults or manage warranty repairs for devices like HP, Dell, or Lenovo.
✨Communicate Clearly and Confidently
Since excellent communication is key, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would handle a customer service scenario, so think about how you can convey empathy and clarity.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you to troubleshoot a common issue or explain how you would manage IT inventory. Prepare by thinking through your approach to these tasks.
