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- Tasks: Provide local and remote desktop support, troubleshoot hardware and software issues.
- Company: Join Excis, a global leader in IT support with a collaborative culture.
- Benefits: Continuous learning, exposure to modern IT tools, and a supportive work environment.
- Why this job: Make a real impact in a fast-paced environment while developing your tech skills.
- Qualifications: Bachelor's degree in Computer Science or related field and 2-3 years of desktop support experience.
- Other info: Opportunities for growth and collaboration with global teams.
The predicted salary is between 36000 - 60000 £ per year.
Excis is a global organization driven by people, performance, and collaboration. We are looking for a detail-oriented and proactive Desktop Technician who will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
Join a fast-paced, supportive, and growth-oriented environment where your contribution directly impacts hiring success and business growth.
Position Responsibilities and Functions:
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
- Should have basic knowledge of Mac operating system, to support Apple PC users.
- Install, upgrade, support and troubleshoot for printers and computer hardware.
- Perform general preventative maintenance tasks on computers, laptops, and printers.
- Perform remedial repairs on desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Requirements:
- Bachelor's degree or equivalent in Computer Science or related field.
- Minimum of 18 months of IT experience.
- Excellent communication, relationship-building and internal customer service skills.
- Must reside in Milton Keynes Area.
- Can work onsite.
- Ideal candidate should have 2-3 years of experience in Windows Desktop support.
Benefits:
At Excis, your expertise directly contributes to operational success and user satisfaction across a global organization. You will work in a collaborative, hands-on environment that values learning, innovation, and teamwork.
What We Offer:
- Continuous learning and skills development opportunities.
- Exposure to enterprise environments, modern IT tools, and cloud technologies.
- A supportive culture that values people, performance, and growth.
- Opportunities to work with global teams.
Desktop Support Field Engineer employer: Excis Compliance ltd
Contact Detail:
Excis Compliance ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Field Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to desktop support. It’s a great way to meet industry folks and get your name out there.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar.
✨Tip Number 3
Prepare for interviews by practising common desktop support scenarios. Think about how you’d troubleshoot specific issues and be ready to share your thought process.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for talented individuals like you, and applying directly through us can give you an edge!
We think you need these skills to ace Desktop Support Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Field Engineer role. Highlight your relevant experience with hardware, software, and troubleshooting skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about desktop support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure to showcase your communication skills in your application. Whether it's through examples in your CV or your cover letter, let us know how you handle customer queries and issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Excis Compliance ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and common desktop applications. Be ready to discuss troubleshooting steps for issues you've encountered in the past, as well as how you would approach new problems.
✨Practice Your Communication Skills
Since you'll be dealing with customers regularly, practice explaining technical issues in simple terms. Role-play with a friend or family member to get comfortable with answering questions and providing clear instructions.
✨Familiarise Yourself with the Ticketing System
Research common ticketing systems used in IT support. If you have experience with any specific tools, be prepared to discuss how you've used them to document and resolve issues efficiently.
✨Show Your Team Spirit
Excis values collaboration, so be ready to share examples of how you've worked effectively in a team. Highlight any mentoring experiences you've had, especially if you've helped others improve their skills in desktop support.
