At a Glance
- Tasks: Provide onsite IT support for desktops, laptops, and peripherals while delivering exceptional customer service.
- Company: Join Excis, a global leader in IT support with a people-first culture.
- Benefits: Enjoy competitive pay, continuous learning, and career growth opportunities.
- Other info: Collaborative team environment with exposure to global technologies.
- Why this job: Make a real impact by solving IT challenges for valued enterprise clients.
- Qualifications: Strong knowledge of Windows OS and Microsoft 365 troubleshooting required.
The predicted salary is between 30000 - 40000 £ per year.
Excis is a global leader in IT support, driven by innovation, collaboration, and excellence. With a presence in 190+ countries, a team of 6,000+ engineers, and support for 200+ enterprise clients, we provide a dynamic environment where your work makes a real impact. We foster a people‑first culture focused on growth, teamwork, and continuous learning, ensuring every team member has the opportunity to develop and succeed in a global enterprise environment.
We are seeking a customer‑focused and enthusiastic Deskside Support Engineer (L2) with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site‑based role supporting a valued enterprise client, including VIP users, where professionalism, technical expertise, and strong communication are essential. You will be part of a collaborative IT support team providing hands‑on technical support across a wide range of devices and enterprise systems.
Key Responsibilities- Provide onsite support for desktops, laptops, printers, mobile devices, and peripherals
- Deliver high-quality customer service to all users, including VIPs
- Troubleshoot hardware and software issues across Windows environments
- Perform PC builds, deployments, imaging, and reimaging activities
- Handle IMAC activities (Install, Move, Add, Change) and project tasks
- Assist with LAN/Wi‑Fi connectivity, patching network points, and workstation setup
- Support Microsoft 365 applications (Outlook, Teams, Excel, OneDrive, Intune)
- Manage incidents using ITSM/ticketing tools and ensure SLA compliance
- Maintain and update documentation, knowledge base articles, and asset records
- Collaborate with internal IT teams and external vendors for issue resolution
- Provide remote support when required
- Strong knowledge of Microsoft Windows OS (Windows 10/11 and legacy systems)
- Experience with Windows imaging and deployment (SCCM, MDT, or USB imaging)
- Solid Microsoft 365 troubleshooting experience (including Intune exposure)
- Familiarity with Active Directory and Azure Active Directory
- Strong desktop, laptop, printer, and peripheral troubleshooting skills
- Experience with ITSM/ticketing systems
- Excellent communication and interpersonal skills
- Ability to work independently and within a team
- Experience working with vendors and third‑party support teams
- Strong organizational and time management skills
At Excis, your work truly matters. You will be part of a hands‑on, collaborative team where your technical expertise directly improves user experience and operational success. We offer:
- A supportive and inclusive work environment
- Continuous learning and professional growth opportunities
- Exposure to global enterprise clients and technologies
- Competitive compensation and clear career development pathways
Deskside Support Engineer -L2 Uk in Chester employer: Excis Compliance ltd
Excis Compliance Ltd. is an excellent employer, offering a dynamic work environment where IT Field Engineers can thrive through hands-on experience and professional development. With a strong focus on employee growth, competitive benefits, and a supportive culture, team members enjoy the unique advantage of working in a collaborative atmosphere while serving diverse clients across Milton Keynes and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer -L2 Uk in Chester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Excis Compliance ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Excis Compliance ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Excis Compliance ltd!
✨Direct Apply to Excis Compliance ltd
Let's not forget to apply directly through the Excis Compliance ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside Support Engineer -L2 Uk in Chester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Excis Compliance ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Excis Compliance ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Excis Compliance ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
