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- Tasks: Manage property damage claims from start to finish, ensuring a smooth process for customers.
- Company: Join Exchange Street Claims, a leader in the insurance industry focused on customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping people during challenging times while building valuable skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Apply online or send your CV directly to Craig Dyson for a chance to join our team.
The predicted salary is between 36000 - 60000 £ per year.
As a Domestic Property Claims Handler, you will be the main point of contact for policyholders dealing with property damage claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements.
Key Responsibilities:
- Manage and process domestic property claims efficiently and accurately.
- Provide exceptional customer service by guiding policyholders through the claims process.
- Investigate claims to determine liability and policy coverage.
- Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution.
- Prepare detailed and accurate claim reports.
- Negotiate settlements in line with company policies and procedures.
- Maintain comprehensive and up-to-date records of all claims handled.
Property Claims Handler (London) employer: Exchange Street Executive Search
Contact Detail:
Exchange Street Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler (London)
✨Tip Number 1
Familiarise yourself with common property damage scenarios and the claims process. Understanding the typical issues policyholders face will help you engage more effectively during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims handling. Attend relevant events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for situational interview questions by thinking about how you would handle specific claims scenarios. Being able to articulate your thought process and problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Research StudySmarter's values and customer service approach. Tailoring your responses to align with our company culture during the interview can show that you're a great fit for the team.
We think you need these skills to ace Property Claims Handler (London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Domestic Property Claims Handler. Familiarise yourself with the claims process and the skills required to manage customer interactions effectively.
Tailor Your CV: Customise your CV to highlight relevant experience in claims handling or customer service. Emphasise any previous roles where you've managed claims or dealt with property damage, showcasing your ability to negotiate and resolve issues.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and your understanding of the claims process. Mention specific examples of how you've provided exceptional customer service or resolved complex claims in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial in the role of a Claims Handler.
How to prepare for a job interview at Exchange Street Executive Search
✨Know Your Claims Process
Familiarise yourself with the entire claims process, from initial notification to final settlement. Be prepared to discuss how you would manage each stage and ensure a smooth experience for policyholders.
✨Demonstrate Customer Service Skills
Since exceptional customer service is key in this role, think of examples where you've successfully guided customers through complex processes. Highlight your communication skills and ability to empathise with clients.
✨Prepare for Technical Questions
Expect questions about assessing damages and determining policy coverage. Brush up on relevant insurance terminology and be ready to explain how you would investigate claims and negotiate settlements.
✨Showcase Team Collaboration
This role involves working with various stakeholders. Prepare to discuss your experience collaborating with adjusters, contractors, or other teams, and how you ensure timely resolution of claims.
