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- Tasks: Manage domestic property claims from start to finish, ensuring a smooth process for customers.
- Company: Join Exchange Street Claims, a leader in the insurance industry focused on customer satisfaction.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by helping people during challenging times while developing valuable skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Apply online or send your CV directly to Craig Dyson.
The predicted salary is between 28800 - 43200 £ per year.
As a Domestic Property Claims Handler, you will be the main point of contact for policyholders dealing with property damage claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements.
Key Responsibilities:
- Manage and process domestic property claims efficiently and accurately.
- Provide exceptional customer service by guiding policyholders through the claims process.
- Investigate claims to determine liability and policy coverage.
- Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution.
- Prepare detailed and accurate claim reports.
- Negotiate settlements in line with company policies and procedures.
- Maintain comprehensive and up-to-date records of all claims handled.
Contact Detail:
Exchange Street Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler (London)
✨Tip Number 1
Familiarise yourself with common property damage scenarios and the claims process. Understanding the typical challenges policyholders face will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims handling. Attend relevant events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare for role-specific questions by practising how you would handle various claims situations. Think about how you would assess damages and negotiate settlements, as these are key aspects of the job.
✨Tip Number 4
Showcase your customer service skills during the interview. Be ready to discuss examples of how you've successfully supported customers in previous roles, as this is crucial for a Property Claims Handler.
We think you need these skills to ace Property Claims Handler (London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Property Claims Handler. Familiarise yourself with the claims process and the importance of customer service in this role.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Emphasise any previous roles in claims handling, customer service, or related fields to showcase your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Use examples from your past experiences to demonstrate how you can provide exceptional customer service and manage claims effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in claims handling.
How to prepare for a job interview at Exchange Street Executive Search
✨Know the Claims Process Inside Out
Familiarise yourself with the entire claims process, from initial notification to final settlement. Be prepared to discuss how you would manage each stage and ensure a smooth experience for policyholders.
✨Showcase Your Customer Service Skills
As a Property Claims Handler, exceptional customer service is key. Think of examples where you've successfully guided customers through complex processes and be ready to share these during your interview.
✨Understand Policy Coverage and Liability
Brush up on your knowledge of insurance policies, particularly regarding property claims. Be ready to explain how you would assess damages and determine liability in various scenarios.
✨Prepare for Negotiation Scenarios
Negotiating settlements is a crucial part of the role. Prepare for potential negotiation scenarios and think about how you would approach them while adhering to company policies.
