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- Tasks: Be the first point of contact for policyholders making insurance claims.
- Company: Join a dynamic Property Claims team with flexible working options.
- Benefits: Enjoy hybrid or fully remote work, plus a supportive team environment.
- Why this job: Make a real impact by helping others and building strong relationships.
- Qualifications: Experience in insurance or claims handling is preferred but not essential.
- Other info: Apply online or send your CV to Craig Dyson for more opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team (location flexible but Birmingham/Bolton preferred) with Hybrid or fully remote working available subject to operational needs. You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed.
Role & Responsibilities:
- Being the first point of contact to policy holders making an insurance claim
- Providing outstanding customer service and putting the customer at the centre of everything
- Building strong professional relationships with team members and other areas of the business
- Ensuring all information is documented correctly prior to Loss Adjuster visits
Skills & Requirements:
- Insurance/Loss Adjusting/Claims Handling background preferable
- Team player with the passion for helping others
- Proactive, with the ability to work with initiative
- Able to work as part of a team to ensure client SLAs are met
FNOL / Concierge Claims Technician (Remote/Bolton/Birmingham) employer: Exchange Street Executive Search
Contact Detail:
Exchange Street Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FNOL / Concierge Claims Technician (Remote/Bolton/Birmingham)
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially in property claims. Understanding the nuances of FNOL (First Notice of Loss) will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your customer service skills and any experience you have in building relationships. This role is all about putting the customer first, so be ready to share examples of how you've excelled in this area.
✨Tip Number 3
Showcase your ability to work proactively and as part of a team. Prepare to discuss situations where you've taken initiative or collaborated effectively to meet deadlines or client SLAs.
✨Tip Number 4
Research the company and its values. Being able to align your personal values with those of the company can set you apart from other candidates and show that you're genuinely interested in the role.
We think you need these skills to ace FNOL / Concierge Claims Technician (Remote/Bolton/Birmingham)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the FNOL/Concierge Claims Technician position. Tailor your application to highlight relevant experience in insurance, claims handling, or customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in insurance or claims handling. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide outstanding customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit. Mention specific examples of how you've successfully managed claims or provided excellent customer service in the past.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the insurance industry.
How to prepare for a job interview at Exchange Street Executive Search
✨Know Your Claims Basics
Brush up on your knowledge of property claims and the FNOL process. Being able to discuss common scenarios and how you would handle them will show your technical expertise and readiness for the role.
✨Customer Service Focus
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight your ability to put the customer at the centre of everything, as this is crucial for the position.
✨Team Collaboration
Think of instances where you've successfully worked as part of a team. Be ready to discuss how you build strong professional relationships and contribute to a positive team environment.
✨Proactive Problem Solving
Demonstrate your proactive approach by preparing to discuss situations where you've taken the initiative to resolve issues. This will showcase your ability to manage cases effectively and meet client SLAs.
