Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage property claims from start to finish, ensuring a smooth process for customers.
- Company: Join Exchange Street Claims, a leader in the insurance industry dedicated to customer satisfaction.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by helping people during challenging times while developing valuable skills.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Apply online or send your CV directly to Craig Dyson.
As a Desk Adjuster, you will be the main point of contact for policyholders dealing with property claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements.
Key Responsibilities:
- Manage and process domestic property claims efficiently and accurately.
- Provide exceptional customer service by guiding policyholders through the claims process.
- Investigate claims to determine liability and policy coverage.
- Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution.
- Prepare detailed and accurate claim reports.
- Negotiate settlements in line with company policies and procedures.
- Maintain comprehensive and up-to-date records of all claims handled.
Desk Adjuster / Property Claims Handler (CD196) employer: Exchange Street Executive Search
Contact Detail:
Exchange Street Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Adjuster / Property Claims Handler (CD196)
✨Tip Number 1
Familiarise yourself with common property claims processes and terminology. Understanding the ins and outs of how claims are assessed and settled will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work as adjusters or claims handlers. They can provide valuable insights and may even refer you to opportunities within their companies.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving customer service and claims management. Demonstrating your problem-solving skills and empathy will be crucial.
✨Tip Number 4
Stay updated on industry trends and changes in insurance regulations. Showing that you are knowledgeable about the current landscape can impress interviewers and demonstrate your commitment to the role.
We think you need these skills to ace Desk Adjuster / Property Claims Handler (CD196)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Desk Adjuster. Familiarise yourself with the claims process and the skills required to manage property claims effectively.
Tailor Your CV: Customise your CV to highlight relevant experience in claims handling or customer service. Emphasise any previous roles where you managed claims or worked in a similar environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and your passion for providing exceptional customer service. Mention specific examples of how you've successfully handled claims or resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Desk Adjuster.
How to prepare for a job interview at Exchange Street Executive Search
✨Understand the Claims Process
Familiarise yourself with the entire claims process, from initial notification to final settlement. Be prepared to discuss how you would manage each stage and ensure a seamless experience for policyholders.
✨Showcase Your Customer Service Skills
As a Desk Adjuster, exceptional customer service is key. Think of examples where you've successfully guided customers through complex processes and be ready to share these during your interview.
✨Prepare for Technical Questions
Expect questions about assessing damages and determining policy coverage. Brush up on relevant terminology and be ready to explain how you would investigate claims and negotiate settlements.
✨Demonstrate Collaboration Skills
Highlight your ability to work with various stakeholders, such as adjusters and contractors. Prepare examples of past experiences where teamwork led to successful claims resolution.
