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- Tasks: Assist in managing and settling property claims while providing top-notch customer service.
- Company: Dynamic insurance firm with a focus on teamwork and customer satisfaction.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be the first point of contact for clients and make a real difference in their claims experience.
- Qualifications: Background in insurance or claims handling preferred; strong team player with a proactive attitude.
- Other info: Enjoy a supportive environment with opportunities to build lasting professional relationships.
The predicted salary is between 36000 - 60000 Ā£ per year.
Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team (location flexible but Birmingham/Bolton preferred) with Hybrid or fully remote working available subject to operational needs. You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed.
Role & Responsibilities:
- Being the first point of contact to policy holders making an insurance claim
- Providing outstanding customer service and putting the customer at the centre of everything
- Building strong professional relationships with team members and other areas of the business
- Ensuring all information is documented correctly prior to Loss Adjuster visits
Skills & Requirements:
- Insurance/Loss Adjusting/Claims Handling background preferable
- Team player with the passion for helping others
- Proactive, with the ability to work with initiative
- Able to work as part of a team to ensure client SLAs are met
Interested applicants should apply online or forward their CVās to Craig Dyson at Exchange Street Claims.
Locations
FNOL / Concierge Claims Technician (Remote/Bolton/Birmingham) employer: Exchange Street Executive Search
Contact Detail:
Exchange Street Executive Search Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land FNOL / Concierge Claims Technician (Remote/Bolton/Birmingham)
āØTip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a FNOL/Concierge Claims Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
āØTip Number 2
Prepare for those interviews! Research common questions for claims technician roles and practice your responses. Highlight your customer service skills and how you can build strong relationships, as that's key in this role.
āØTip Number 3
Show off your proactive side! During interviews, share examples of how you've taken initiative in past roles. This will demonstrate that you're not just a team player but also someone who can drive results independently.
āØTip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace FNOL / Concierge Claims Technician (Remote/Bolton/Birmingham)
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights your relevant experience in insurance or claims handling. We want to see how your skills align with the FNOL/Concierge Claims Technician role, so donāt be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youāre passionate about this role and how you can contribute to our Property Claims team. Keep it friendly and professional ā we love a personal touch!
Showcase Your Customer Service Skills: Since this role is all about putting the customer first, make sure to highlight any previous experience where youāve provided outstanding customer service. Weāre looking for team players who genuinely care about helping others!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. Itās the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Exchange Street Executive Search
āØKnow Your Stuff
Make sure you brush up on your insurance and claims handling knowledge. Understand the basics of property claims and be ready to discuss how your experience aligns with the role. This will show that you're not just interested in the job, but that you genuinely understand what it entails.
āØCustomer Service is Key
Since this role revolves around providing outstanding customer service, think of examples from your past where you've gone above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your commitment to putting the customer at the centre of everything.
āØTeam Player Vibes
This position requires strong collaboration with team members and other areas of the business. Highlight your teamwork skills by discussing how you've successfully worked with others in previous roles. Mention any specific projects or situations where your teamwork made a difference.
āØBe Proactive
Showcase your initiative by preparing questions about the companyās processes and how you can contribute to meeting client SLAs. This not only demonstrates your proactive nature but also your genuine interest in the role and the companyās success.
