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- Tasks: Manage and process domestic property claims while providing exceptional customer service.
- Company: Join Exchange Street Claims, a leader in the insurance industry focused on customer satisfaction.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by helping people through challenging times with your expertise.
- Qualifications: No prior experience required; just a passion for helping others and strong communication skills.
- Other info: Apply online or contact Craig Dyson for more details about this exciting opportunity.
The predicted salary is between 36000 - 60000 £ per year.
Discipline: Domestic/Personal Lines Property
As a Domestic Property Claims Handler, you will be the main point of contact for policyholders dealing with property damage claims. Your role will involve managing claims from initial notification through to final settlement, ensuring a seamless and supportive experience for our customers. You will handle a diverse range of domestic property claims, assessing damages, determining policy coverage, and negotiating settlements.
Key Responsibilities:
Manage and process domestic property claims efficiently and accurately.
Provide exceptional customer service by guiding policyholders through the claims process.
Investigate claims to determine liability and policy coverage.
Collaborate with adjusters, contractors, and other stakeholders to facilitate timely claims resolution.
Prepare detailed and accurate claim reports.
Negotiate settlements in line with company policies and procedures.
Maintain comprehensive and up-to-date records of all claims handled.
Interested applicants should apply online or forward their CV\’s to Craig Dyson at Exchange Street Claims 0161 667 0428/cd@exchange-street.co.uk. Job Ref: CD-158. JA Ref: 756845. For all other vacancies, take a look at our website – exchange-street.co.uk
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Property Claims Handler (London) employer: Exchange Street Claims ltd
Contact Detail:
Exchange Street Claims ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler (London)
✨Tip Number 1
Familiarise yourself with common property claims scenarios and the relevant policies. Understanding the nuances of domestic property insurance will help you engage in informed discussions during interviews.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims handling. Attend industry events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare for role-play scenarios that may come up during interviews. Practising how you would handle a difficult claim or customer situation can demonstrate your problem-solving skills and customer service focus.
✨Tip Number 4
Research StudySmarter's values and mission. Tailoring your conversation to align with our company culture can make a strong impression and show that you're genuinely interested in joining our team.
We think you need these skills to ace Property Claims Handler (London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Property Claims Handler. Familiarise yourself with the claims process and the skills required to manage domestic property claims effectively.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Emphasise any previous roles in customer service or claims handling, and showcase your ability to manage claims efficiently and accurately.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses why you are a great fit for this role. Mention your understanding of the claims process, your negotiation skills, and your commitment to providing exceptional customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the claims handling process.
How to prepare for a job interview at Exchange Street Claims ltd
✨Understand the Claims Process
Familiarise yourself with the entire claims process, from initial notification to final settlement. Be prepared to discuss how you would guide policyholders through each step, showcasing your understanding of their needs and concerns.
✨Showcase Your Customer Service Skills
As a Property Claims Handler, exceptional customer service is key. Prepare examples of how you've provided support in previous roles, particularly in challenging situations, to demonstrate your ability to handle policyholders with empathy and professionalism.
✨Be Ready to Discuss Investigative Techniques
You’ll need to investigate claims thoroughly. Brush up on techniques for determining liability and policy coverage, and be ready to explain how you would approach these investigations in real scenarios during the interview.
✨Prepare for Negotiation Scenarios
Negotiating settlements is a crucial part of the role. Think of past experiences where you successfully negotiated outcomes, and be prepared to discuss your strategies and how you ensure they align with company policies.
