At a Glance
- Tasks: Assist in managing and settling property claims while providing top-notch customer service.
- Company: Join a dynamic insurance firm with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with strong support for career development.
- Why this job: Be the first point of contact for clients and make a real difference in their claims experience.
- Qualifications: Experience in FNOL or claims handling is a plus; passion for helping others is essential.
The predicted salary is between 30000 - 40000 € per year.
Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team in Glasgow (Hybrid working). You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed.
Responsibilities
- Being the first point of contact to policy holders making an insurance claim
- Providing outstanding customer service and putting the customer at the centre of everything
- Building strong professional relationships with team members and other areas of the business
- Ensuring all information is documented correctly prior to Loss Adjuster visits
Qualifications
- FNOL experience in Insurance/Loss Adjusting/Claims Handling preferable
- Team player with the passion for helping others
- Proactive, with the ability to work with initiative
- Able to work as part of a team to ensure client SLAs are met
FNOL / Concierge Claims Technician (Glasgow / Hybrid) employer: Exchange Street Claims ltd
Our client is an excellent employer, offering a supportive and dynamic work culture that prioritises employee development and well-being. With hybrid working options in Glasgow, employees benefit from a flexible environment that fosters collaboration and innovation, while also providing opportunities for professional growth within the Property Claims team. The company values outstanding customer service and teamwork, making it a rewarding place for those passionate about helping others in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land FNOL / Concierge Claims Technician (Glasgow / Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims handling sectors. You never know who might have a lead on that FNOL/Concierge Claims Technician role you’re after.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Be ready to discuss how you can proactively manage claims and provide outstanding customer service, just like the job description highlights.
✨Tip Number 3
Show off your team spirit! During interviews, share examples of how you've built strong professional relationships in past roles. This will demonstrate that you’re a great fit for their collaborative environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace FNOL / Concierge Claims Technician (Glasgow / Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your FNOL experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about claims handling and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Team Spirit:Since teamwork is key in this role, mention any experiences where you’ve successfully collaborated with others. We’re all about building strong relationships, so let us know how you’ve done that in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Exchange Street Claims ltd
✨Know Your Stuff
Make sure you brush up on your FNOL and claims handling knowledge. Understand the key processes and terminology used in property claims, as this will show your technical expertise and help you answer questions confidently.
✨Customer Service is Key
Since the role revolves around providing outstanding customer service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you put the customer at the centre of everything you do.
✨Team Player Vibes
This position requires strong collaboration with team members and other departments. Prepare to share instances where you’ve successfully worked in a team, highlighting your ability to build professional relationships and contribute positively to group dynamics.
✨Be Proactive
Showcase your initiative by discussing times when you took charge of a situation or solved a problem before it escalated. This will demonstrate your proactive nature and ability to manage cases effectively, which is crucial for meeting client SLAs.
