Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for policyholders and manage insurance claims.
- Company: Join a leading insurance firm with a focus on customer service.
- Benefits: Enjoy hybrid working, competitive salary, and a supportive team environment.
- Why this job: Make a real difference by helping customers through their claims journey.
- Qualifications: Experience in FNOL or claims handling is a plus; teamwork and initiative are key.
- Other info: Dynamic role with opportunities for growth and development in the insurance sector.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team in Glasgow (Hybrid working). You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed.
Responsibilities
- Being the first point of contact to policy holders making an insurance claim
- Providing outstanding customer service and putting the customer at the centre of everything
- Building strong professional relationships with team members and other areas of the business
- Ensuring all information is documented correctly prior to Loss Adjuster visits
Qualifications
- FNOL experience in Insurance/Loss Adjusting/Claims Handling preferable
- Team player with the passion for helping others
- Proactive, with the ability to work with initiative
- Able to work as part of a team to ensure client SLAs are met
#J-18808-Ljbffr
FNOL / Concierge Claims Technician (Glasgow / Hybrid) employer: Exchange Street Claims ltd
Contact Detail:
Exchange Street Claims ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FNOL / Concierge Claims Technician (Glasgow / Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims industry. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research common questions for FNOL/Concierge Claims Technician roles and practice your answers. Think about how your past experiences align with the responsibilities mentioned in the job description. Confidence is key!
✨Tip Number 3
Show off your customer service skills! In your conversations, highlight your passion for helping others and how you’ve successfully managed client relationships in the past. This role is all about putting the customer at the centre, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application stands out by tailoring it to the specific role and showcasing your FNOL experience. Let’s get you that job!
We think you need these skills to ace FNOL / Concierge Claims Technician (Glasgow / Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your FNOL experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your customer service skills and teamwork.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping others and how you can contribute to our Property Claims team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Initiative: In your application, give examples of how you've taken the initiative in past roles. We love proactive team players who can manage claims effectively and ensure client SLAs are met, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Exchange Street Claims ltd
✨Know Your FNOL Basics
Make sure you brush up on your First Notice of Loss (FNOL) knowledge. Understand the key processes and terminology used in insurance claims, as this will show your technical expertise and readiness to assist adjusters effectively.
✨Customer Service is Key
Since you'll be the first point of contact for policyholders, practice how you would handle various customer scenarios. Think about how to put the customer at the centre of everything and provide outstanding service, as this will be crucial in your role.
✨Teamwork Makes the Dream Work
Prepare examples of how you've successfully worked in a team before. Highlight your ability to build strong professional relationships and collaborate with others, as this is essential for meeting client SLAs and ensuring smooth operations.
✨Document Everything
Familiarise yourself with the importance of accurate documentation in the claims process. Be ready to discuss how you ensure all information is correctly recorded before Loss Adjuster visits, as attention to detail is vital in this role.
