At a Glance
- Tasks: Lead audits and quality reviews, providing actionable feedback for continuous improvement.
- Company: Join a leading claims management firm with a focus on quality assurance.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a mix of technical oversight and hands-on claims management.
- Why this job: Make a real impact by shaping quality standards and supporting high-profile clients.
- Qualifications: Experience in auditing or quality assurance, with strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
As an Audit and Quality Performance Lead you will shape and strengthen the technical standards that underpin our quality reviews. You’ll prepare cases for internal technical assessment, ensure robust quality processes, and provide clear, actionable feedback to internal teams and external clients.
You’ll lead internal audit activity across telephony and file reviews — identifying trends, analysing root causes, and delivering insights that support continuous improvement. As a technical referral point, you’ll also provide coaching and guidance to the wider team.
You’ll oversee claims reviews and quality output for a portfolio of high‑profile clients, applying strong attention to detail across liability decisions, disputed proceedings, litigation, and complex losses. Alongside your audit responsibilities, you’ll maintain a small desktop claims caseload for a major client, keeping you close to operational practice and technical decision‑making.
Auditor / Quality Assurance (Casualty Claims) employer: Exchange Street Claims ltd
Join a dynamic team as a Financial Adviser, where you will enjoy a supportive work culture that values your contributions and fosters professional growth. With the flexibility of hybrid or remote work, alongside competitive salary and bonus opportunities, this role offers a perfect balance for those seeking meaningful employment in a thriving environment.
Contact Details:
Exchange Street Claims ltd Recruitment Team
