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- Tasks: Lead audits and quality reviews, providing actionable feedback and insights for continuous improvement.
- Company: Dynamic company focused on casualty claims with a commitment to quality standards.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by shaping quality processes and supporting high-profile clients.
- Qualifications: Experience in auditing or quality assurance, strong analytical skills, and attention to detail.
- Other info: Join a supportive team environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As an Audit and Quality Performance Lead you will shape and strengthen the technical standards that underpin our quality reviews. You'll prepare cases for internal technical assessment, ensure robust quality processes, and provide clear, actionable feedback to internal teams and external clients. You'll lead internal audit activity across telephony and file reviews — identifying trends, analysing root causes, and delivering insights that support continuous improvement. As a technical referral point, you'll also provide coaching and guidance to the wider team. You'll oversee claims reviews and quality output for a portfolio of high-profile clients, applying strong attention to detail across liability decisions, disputed proceedings, litigation, and complex losses. Alongside your audit responsibilities, you'll maintain a small desktop claims caseload for a major client, keeping you close to operational practice and technical decision-making.
Auditor / Quality Assurance (Casualty Claims) in Manchester employer: Exchange Street Claims & Financial Services
Contact Detail:
Exchange Street Claims & Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Auditor / Quality Assurance (Casualty Claims) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show them you’re not just another candidate; you’re the perfect fit! Tailor your answers to reflect how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. We suggest focusing on common questions related to quality assurance and audit processes to really shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Auditor / Quality Assurance (Casualty Claims) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Auditor / Quality Assurance role. Highlight any relevant audit experience, quality assurance processes, and your ability to provide actionable feedback.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've shaped technical standards or led quality reviews in the past, and don’t forget to show your enthusiasm for the role!
Showcase Attention to Detail: Since this role requires strong attention to detail, make sure your application is free from typos and errors. A polished application reflects your commitment to quality, which is key in this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about our company culture while you’re there!
How to prepare for a job interview at Exchange Street Claims & Financial Services
✨Know Your Technical Standards
Make sure you’re well-versed in the technical standards relevant to quality reviews. Brush up on the latest trends in casualty claims and be ready to discuss how you can apply these standards in your role.
✨Prepare for Case Assessments
Since you'll be preparing cases for internal technical assessments, practice discussing a few examples from your past experience. Highlight how you identified trends and provided actionable feedback, as this will show your analytical skills.
✨Showcase Your Coaching Skills
As a potential technical referral point, it’s crucial to demonstrate your ability to coach and guide others. Think of specific instances where you’ve successfully mentored a colleague or improved a team’s performance through your guidance.
✨Attention to Detail is Key
Given the nature of the role, emphasise your strong attention to detail. Prepare to discuss how you ensure accuracy in liability decisions and complex losses, as this will resonate well with the interviewers.