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- Tasks: Lead audits and quality reviews, providing actionable feedback and insights for continuous improvement.
- Company: Dynamic company focused on quality assurance in casualty claims.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by shaping quality standards and coaching teams in a supportive environment.
- Qualifications: Experience in auditing or quality assurance, with strong analytical and communication skills.
- Other info: Join a team that values innovation and offers excellent career progression.
The predicted salary is between 36000 - 60000 £ per year.
As an Audit and Quality Performance Lead you will shape and strengthen the technical standards that underpin our quality reviews. You'll prepare cases for internal technical assessment, ensure robust quality processes, and provide clear, actionable feedback to internal teams and external clients. You'll lead internal audit activity across telephony and file reviews — identifying trends, analysing root causes, and delivering insights that support continuous improvement. As a technical referral point, you'll also provide coaching and guidance to the wider team. You'll oversee claims reviews and quality output for a portfolio of high-profile clients, applying strong attention to detail across liability decisions, disputed proceedings, litigation, and complex losses. Alongside your audit responsibilities, you'll maintain a small desktop claims caseload for a major client, keeping you close to operational practice and technical decision-making.
Auditor / Quality Assurance (Casualty Claims) in London employer: Exchange Street Claims & Financial Services
Contact Detail:
Exchange Street Claims & Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Auditor / Quality Assurance (Casualty Claims) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We suggest practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel when it’s your turn to shine!
✨Tip Number 3
Showcase your skills! Bring along examples of your work or case studies that highlight your experience in quality assurance and auditing. We want to see how you’ve made an impact in previous roles, so don’t hold back!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Auditor / Quality Assurance (Casualty Claims) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Auditor / Quality Assurance role. Highlight any relevant audit experience, quality assurance processes, and your ability to provide actionable feedback.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've shaped technical standards or led quality reviews in the past, and don’t forget to show your enthusiasm for the role!
Showcase Attention to Detail: Since this role requires strong attention to detail, make sure your application is free from typos and errors. A polished application reflects your commitment to quality, which is key in this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about our company culture while you’re there!
How to prepare for a job interview at Exchange Street Claims & Financial Services
✨Know Your Technical Standards
Familiarise yourself with the technical standards relevant to quality reviews in casualty claims. Be prepared to discuss how you would shape and strengthen these standards, as this will show your understanding of the role and its importance.
✨Prepare Case Studies
Think of specific cases you've worked on that demonstrate your ability to conduct audits and provide actionable feedback. Be ready to share these examples during the interview to highlight your experience and analytical skills.
✨Show Your Coaching Skills
Since the role involves providing coaching and guidance, think about times when you've successfully mentored others. Prepare to discuss your approach to coaching and how it has led to improvements in team performance.
✨Emphasise Attention to Detail
Given the focus on liability decisions and complex losses, be sure to convey your strong attention to detail. You might want to prepare examples where your meticulousness made a significant difference in outcomes, showcasing your suitability for the role.