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- Tasks: Be the first point of contact for policyholders making insurance claims.
- Company: Join a dynamic team in a leading property claims company with flexible working options.
- Benefits: Enjoy hybrid or fully remote work, plus a supportive team environment.
- Why this job: Make a real impact by helping others while developing your skills in a collaborative setting.
- Qualifications: Preferably have a background in insurance or claims handling; teamwork and initiative are key.
- Other info: Apply online or send your CV to Craig Dyson at Exchange Street Claims.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking to recruit a FNOL/Concierge Claims Technician within their Property Claims team (location flexible but Birmingham/Bolton preferred) with Hybrid or fully remote working available subject to operational needs. You will use your technical knowledge and experience to assist adjusters to proactively case manage, negotiate, and settle property claims, as licensed.
Role & Responsibilities:
- Being the first point of contact to policy holders making an insurance claim
- Providing outstanding customer service and putting the customer at the centre of everything
- Building strong professional relationships with team members and other areas of the business
- Ensuring all information is documented correctly prior to Loss Adjuster visits
Skills & Requirements:
- Insurance/Loss Adjusting/Claims Handling background preferable
- Team player with the passion for helping others
- Proactive, with the ability to work with initiative
- Able to work as part of a team to ensure client SLAs are met
Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims.
FNOL / Concierge Claims Technician Remote/Bolton/Birmingham CD61 employer: Exchange Street Claims & Financial Services
Contact Detail:
Exchange Street Claims & Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FNOL / Concierge Claims Technician Remote/Bolton/Birmingham CD61
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially in property claims. Understanding the nuances of FNOL (First Notice of Loss) will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your customer service skills and any experience you have in building relationships. This role is all about putting the customer first, so be ready to share examples of how you've excelled in this area.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Being able to align your personal values with theirs can set you apart as a candidate who truly fits the team.
✨Tip Number 4
Prepare for potential scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage claims or customer issues effectively, as these will likely come up in the interview.
We think you need these skills to ace FNOL / Concierge Claims Technician Remote/Bolton/Birmingham CD61
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a FNOL/Concierge Claims Technician. Familiarise yourself with the key skills required, such as customer service and claims handling.
Tailor Your CV: Highlight your relevant experience in insurance, loss adjusting, or claims handling. Use specific examples that demonstrate your ability to manage claims and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your proactive approach. Mention how your skills align with the company's needs and express your enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial in the claims handling process.
How to prepare for a job interview at Exchange Street Claims & Financial Services
✨Know Your Claims Basics
Brush up on your knowledge of property claims and the FNOL process. Being able to discuss specific scenarios or past experiences will show your understanding of the role and impress the interviewers.
✨Customer Service Focus
Prepare to demonstrate your commitment to outstanding customer service. Think of examples where you've gone above and beyond for a customer, as this role is all about putting the customer at the centre of everything.
✨Teamwork is Key
Since this position requires collaboration with team members and other departments, be ready to share experiences that highlight your ability to work well in a team. Discuss how you’ve contributed to team success in previous roles.
✨Attention to Detail
As you'll be documenting information prior to Loss Adjuster visits, emphasise your attention to detail. Prepare to discuss how you ensure accuracy in your work and any systems you use to keep track of important information.
