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- Tasks: Lead audits and quality reviews, providing actionable feedback and insights for continuous improvement.
- Company: Join a dynamic team at Exchange Street Claims, focused on excellence in casualty claims.
- Benefits: Competitive pay, professional development opportunities, and a chance to work with high-profile clients.
- Why this job: Make a real impact by shaping quality standards and driving improvements in a fast-paced environment.
- Qualifications: Experience in auditing or quality assurance, with strong analytical and communication skills.
- Other info: Opportunity to maintain a desktop claims caseload while overseeing quality output.
The predicted salary is between 36000 - 60000 £ per year.
As an Audit and Quality Performance Lead you will shape and strengthen the technical standards that underpin our quality reviews. You'll prepare cases for internal technical assessment, ensure robust quality processes, and provide clear, actionable feedback to internal teams and external clients. You'll lead internal audit activity across telephony and file reviews — identifying trends, analysing root causes, and delivering insights that support continuous improvement. As a technical referral point, you'll also provide coaching and guidance to the wider team. You'll oversee claims reviews and quality output for a portfolio of high-profile clients, applying strong attention to detail across liability decisions, disputed proceedings, litigation, and complex losses. Alongside your audit responsibilities, you'll maintain a small desktop claims caseload for a major client, keeping you close to operational practice and technical decision-making.
Auditor / Quality Assurance (Casualty Claims) in Birmingham employer: Exchange Street Claims & Financial Services
Contact Detail:
Exchange Street Claims & Financial Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Auditor / Quality Assurance (Casualty Claims) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. We recommend practising common interview questions and having examples ready that showcase your skills in quality assurance and auditing. Confidence is key!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from the interview to remind them of your conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Auditor / Quality Assurance (Casualty Claims) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Auditor / Quality Assurance role. Highlight any relevant audit experience, quality assurance processes, and your ability to provide actionable feedback.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've shaped quality standards or led audits in the past, and don’t forget to show your enthusiasm for the role!
Showcase Attention to Detail: Since this role requires strong attention to detail, make sure your application is free from typos and errors. A polished application reflects your commitment to quality, which is key in this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Exchange Street Claims & Financial Services
✨Know Your Technical Standards
Familiarise yourself with the technical standards relevant to quality reviews in casualty claims. Be prepared to discuss how you would shape and strengthen these standards, as this will show your understanding of the role and its importance.
✨Prepare Case Studies
Think of specific cases you've worked on that demonstrate your ability to conduct audits and provide actionable feedback. Be ready to share these examples during the interview, highlighting your analytical skills and attention to detail.
✨Understand Continuous Improvement
Research the concept of continuous improvement within audit processes. Be prepared to discuss how you can identify trends and root causes in quality performance, and how you would implement changes based on your findings.
✨Show Your Coaching Skills
Since you'll be providing guidance to the wider team, think about your coaching style. Prepare to discuss how you’ve successfully coached others in the past and how you would approach mentoring in this new role.