Our client has a fantastic opportunity for an Experienced IT Support Coordinator at their hub in Astmoor Industrial Estate, Runcorn.
Key Facts:
- Location: Runcorn
- Hours: Monday to Friday 8am- 5pm (1hour unpaid lunch)
- Pay: From £29,000 per annum
- Contract: Permanent directly with our client
Responsibilities:
- Allocation of Fault Calls to Field Engineers
- Effective allocation and utilisation of Field Engineer workloads to meet Service Levels and Customer Satisfaction
- Utilising Accounting package to raise purchase orders
- Provide ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
- Report Writing within the timescales to meet contract objectives.
- Permanent from day one
- Opportunities to progress within the business
- Great team environment
What we’re looking for:
- Previous technical support experience or within a similar role
- Ability to explain technical issues to non-technical customers.
- Ability to work under pressure in a fast paced environment.
- Experience of in-house Call management systems and tools.
- Proficient in Microsoft Office.
This is a permanent position directly with our client
#J-18808-Ljbffr
IT Support Coordinator employer: Exchange People
Join our dynamic team in Birchwood, Warrington, where we offer a supportive and friendly workshop environment for Vehicle Fitters and Workshop Assembly Operatives. With steady hours, an early finish on Fridays, and a genuine temp-to-perm opportunity, we prioritise employee growth and satisfaction, ensuring you have the chance to develop your skills while contributing to exciting projects in a well-established international company.
