Revenue Time and Rates Executive

Key responsibilities include:

• Timesheet analysis, investigation and amendments, including basic amends – transfer between matters, update various codes; basic time recording policy – allocating to correct files, introducing the time recording guidelines for internal matters.
• Forensics – locating missing time, reading modification history, etc.; intermediate amends – changing hours, splitting entries, rounding time.
• Understanding matter plans and settings in a time recording context.
• Inputting new rates and running rates inquiries for existing rates.
• Diagnosing and correcting issues with existing rates.
• Responding to all rates requests and queries within the agreed SLAs.
• Ensuring approval processes are adhered to.
• Liaising with team leaders, managers, senior management, partners and key members of departments and divisions.
• Gaining an overall understanding of charging structures within different offices, divisions and large or high‑profile clients/matters.
• Providing a one‑stop shop for rates matters and, where necessary, referring colleagues to the appropriate source of help.
• Ensuring key objectives are agreed, monitored and met at all times; maintaining integrity of internal filing for reference and approval purposes.
• Ad‑hoc tasks relating to the reporting and presenting of rates‑related information.
• Carrying out any other duties as required by the Revenue Management team.
• Creating, maintaining and developing relationships with business stakeholders in the legal and support communities.

Qualifications, skills and experience:

• Excellent customer service orientation skills.
• Consistent, fast and accurate data entry with high attention to detail.
• Competent IT skills, good working knowledge of Word, Excel and Outlook.
• Ability to suggest new ideas or ways of doing things in a confident, constructive and sensitive way.
• Experience of working in the legal industry or a professional services environment would be an advantage.
• Ability to analyse problems and present solutions to management or the business.
• Solid commercial skills, including reviewing and validating proposals and making recommendations.
• Personal leadership: positively impacts those around them, makes quality decisions and develops themselves both personally and professionally.
• Demonstrates sound knowledge in their field, anticipates potential problems and identifies a range of possible solutions.
• Adapts interpersonal style to suit different audiences in a genuine way, builds authentic relationships, takes time to get to know people beyond their role, treats people with respect and fairness, recognises when colleagues are under pressure and volunteers to assist, collaborates with others and works across boundaries.
• Enhances the client experience, creates opportunities to improve it through daily tasks, behaves consistently with the firm’s values, and reflects positively on the firm’s brand.
• Maintains focus and drive to achieve quality outcomes, focuses on issues that will have the greatest impact on agreed objectives, plans approach accordingly, looks for the most effective way to achieve outcomes, maintains perspective and optimism when faced with setbacks.

Working Pattern: Full time

Location: London

Contract type: Permanent

Diversity & Inclusion: We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our values – Human, Bold, and Outstanding.

Additional Information: Full‑time role within the Business Finance team, based in London. The position offers the opportunity to grow professionally and personally while supporting the firm’s ambition.