At a Glance
- Tasks: Own the customer experience, resolving queries and ensuring satisfaction across various channels.
- Company: Join Litta, a fast-growing Waste-Tech startup making a real impact in waste removal.
- Benefits: Flexible shifts, competitive pay, and a chance to shape a meaningful service.
- Other info: Dynamic startup environment with opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven team that values your input and cares for customers.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
The predicted salary is between 25000 - 30000 £ per year.
Litta is a VC-backed Waste-Tech startup disrupting how the UK handles bulky waste removal. We’re mission‑led, tech‑forward, and growing fast – connecting customers with vetted waste carriers through a seamless digital platform. This is a great time to join: you’ll have real ownership, make a real impact, and be part of building something that matters.
Customer Services is at the heart of Litta. As a CS Executive, you’ll own the customer experience end‑to‑end – handling contacts, coordinating resolutions across Operations, Supply & Logistics, and the wider business, and making sure every customer leaves better off than they arrived. If you have high standards, a root‑cause mindset, and genuine care for customers, this role is built for you.
We’re currently looking for 4 roles across a range of shift patterns.
What You’ll Be Doing
- Own customer contacts end-to-end across phone, email and chat – delivering clear, empathetic, accurate responses and making sure every customer gets a real resolution.
- Handle a broad range of queries and coordinate outcomes with teams across the business – including Operations, Supply & Logistics – as we continue to develop and specialise the function.
- Proactively update customers before they need to chase – on delays, job updates, and outcomes.
- Take full ownership of complaints: resolve them compliantly and with the customer front of mind, but don’t stop there – challenge the root cause and contribute to making sure it doesn’t happen again.
- Balance quality and quantity – work through a high volume of contacts while maintaining the accuracy, care and standards every customer deserves.
- Contribute to brilliant documentation and process flows – flag gaps, keep things current, and help build the operational clarity that scales.
- Spot patterns, raise them, and help fix them – whether it’s a recurring complaint, a process gap, or a better way of working, your observations feed directly into how we improve.
What We’re Looking For
Skills
- Emotionally perceptive – whether it's a direct customer whose collection went wrong or a carrier partner under pressure, you genuinely read where someone is coming from and what they're feeling in the moment. You use that to respond in a way that rebuilds trust and moves things forward, not just closes the contact.
- Strong communicator across written and verbal – clear, calm and honest whether on the phone, in a chat or in a team setting.
- Organised and detail‑oriented, comfortable managing high volumes without letting standards slip.
- A natural problem‑solver who goes to root cause, not just the surface fix.
- Comfortable coordinating across teams and working with different stakeholders to get things done.
- Quick to pick up new systems, processes and subject areas – and takes responsibility for building that knowledge.
- Owns their work completely – takes accountability, learns from mistakes, acts on feedback.
Behaviours
- Full Ownership – You keep it in your hands until it’s resolved. You’d feel uncomfortable if a customer had to chase.
- Root‑Cause Driven – You don’t just close the ticket; you care about why it happened and you’ll push for a fix – whether it’s the current situation or the wider process.
- Proactivity – You act before you’re asked. You update before customers need to. You flag before it becomes a problem. You think “what else can I do here?”
- Resilience – There can be a fast pace, uncertainty in start‑up life and change aplenty; even so you stay steady, stay focused, and bring consistent energy.
Role Success Metrics
- Productivity outputs consistently in line with local targets.
- Positive TrustPilot scores and customer feedback.
- Complaint volumes tracked and trending in the right direction.
- Regularly contributing to continuous improvement – making the service customers receive and the ways we work genuinely better over time.
Shifts & Practical Info
- Early: 06:30–15:30, Mon–Sun
- Core: 08:00/09:00–17:00/18:00, Mon–Sun
- Late: 12:00–21:00, Mon–Fri
- Four‑Day Week: Fri–Mon, 4 days, 5‑day pay equivalent
Note: Full‑time office attendance required during the initial training period. Please indicate your preferred shift(s) when applying.
Litta is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to creating an inclusive environment for everyone. If you require any reasonable adjustments during the recruitment process, please let us know.
Customer Service Executive in London employer: Exceptional Dental
Litta is an exceptional employer, offering a dynamic work environment where you can truly make a difference in the waste management sector. With a strong focus on employee growth and a culture that values ownership and proactivity, you'll have the opportunity to develop your skills while contributing to meaningful change. Located in the heart of the UK, Litta provides flexible shift patterns and a supportive atmosphere that encourages innovation and collaboration among its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Exceptional Dental. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Exceptional Dental before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Exceptional Dental:Your cover letter is your chance to shine! Tell us why you want to work at Exceptional Dental specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Exceptional Dental!
How to prepare for a job interview at Exceptional Dental
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
