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- Tasks: Service and repair domestic gas appliances while providing top-notch customer service.
- Company: Join Zuno, a rapidly growing installation company with a vibrant team culture.
- Benefits: Enjoy 30 days annual leave, private medical cover, and ongoing training opportunities.
- Other info: Be part of a dynamic team with regular socials and excellent career progression.
- Why this job: Make a real difference in customers' lives while working with award-winning products.
- Qualifications: 5+ years of boiler service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Leeds / Wakefield
About Zuno
When you join Zuno, you become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market‑leading tech platform – Our team of developers is constantly improving our award‑winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award‑winning app, we provide ongoing five‑star support throughout the lifetime of our products.
- Award‑winning products – We work with leading manufacturers to install high‑quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary
To undertake service, repair and remedial work on domestic gas appliances and central heating systems. Working in customers' homes you will need to have experienced technical knowledge with great customer skills. We will require occasional boiler installations to be completed in this role. You will be comfortable carrying out both work in progress (WIP) and post‑installation audits on colleagues and subcontractors.
Key Responsibilities
- Responsible for ensuring that all customers receive accurate advice that is relevant to their circumstances.
- Advising and coaching of engineers on best technical practice and customer service issues as required.
- Recognising and highlighting abnormal problems or issues that are (or likely to cause) significant problems with either customers or engineers and highlighting immediately to the appropriate manager.
- Communicating clearly and professionally with customers, engineers, and colleagues.
- Adhering to all relevant legislation, manufacturing regulations and company policies and procedures.
- Undertake service, repair and remedial work as assigned via the Zuno App. (Note: This will be the majority of your workload).
- Proactively seek advice and guidance where needed.
- Carry out Work in Progress (WIP) and Post installation audits on both employed and subcontracted Gas Engineers as requested by the Compliance Team, submitting all paperwork via iAuditor to the Compliance Team.
- Complete full boiler installations occasionally when required.
- Where required you will attend customers’ homes to meet with Gas Safe Register Inspectors and make good any remedial works found on the day.
- You may be requested to carry out desktop auditing from time to time by the Compliance Team.
- Represent Zuno at all times in a professional manner.
- Any other duties which may be required from time to time by the Management Team and Board of Directors, in the course of your employment with Zuno.
Qualifications & Skills
- ACS qualifications (CPA1, CCN1, CENWAT)
- GCSE (or equivalent) Maths and English
- A minimum of 5 years boiler service & repair experience along with fault‑finding skills on all domestic gas boilers.
- Relevant and up‑to‑date industry specific boiler knowledge.
- Experience of working in a customer‑driven environment.
- Health and Safety working experience.
- Analytical and effective problem‑solving skills.
- Clear and effective communication skills with a good command of English.
- Flexible and adaptable to workloads and tasks.
- Confidence in working on your own initiative as well as within a team environment.
- IT Literate.
- Active listening skills.
Benefits
- 30 days annual leave + bank holidays.
- Private medical cover with Aviva.
- 4 x salary Death in Service cover with Zurich.
- Enhanced family‑friendly leave.
- Salary sacrifice pension matched up to 6%.
- Free tea, coffee, fruit and breakfast.
- Modern offices.
- Social events.
- Ongoing training and development opportunities.
Service & Repair Engineer in Leeds employer: Exceptional Dental
Contact Detail:
Exceptional Dental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Repair Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings at Zuno or other companies.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service and repair work. Think about how you can showcase your technical knowledge and customer service skills – that’s what Zuno is all about!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Zuno team.
We think you need these skills to ace Service & Repair Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service & Repair Engineer role. Highlight your relevant experience, especially in gas appliances and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Zuno and how you can contribute to our team culture. Keep it friendly and professional – we love a personal touch!
Show Off Your Technical Skills: Since this role requires technical knowledge, don’t shy away from showcasing your ACS qualifications and any specific boiler experience. We’re keen to see how you’ve tackled challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our awesome team at Zuno!
How to prepare for a job interview at Exceptional Dental
✨Know Your Stuff
Make sure you brush up on your technical knowledge about domestic gas appliances and central heating systems. Be ready to discuss your experience with boiler service and repair, as well as any relevant ACS qualifications you hold. This will show that you're not just a good communicator but also technically savvy.
✨Show Off Your Customer Skills
Since this role involves working directly with customers, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate that you understand the importance of customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an unhappy customer or identifying a problem during a service call. Practise your responses to these types of questions so you can showcase your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how Zuno supports its engineers in their roles. This shows your genuine interest in the company and helps you determine if it’s the right fit for you.