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For Companies At a Glance
- Tasks: Support engineers and customers with technical solutions for boiler repairs.
- Company: Join Zuno, a rapidly growing installation company partnered with top brands.
- Benefits: Enjoy 30 days leave, private medical cover, and ongoing training.
- Other info: Dynamic work environment with regular team socials and career progression.
- Why this job: Be part of a team making Zuno an international household name.
- Qualifications: ACS qualifications and 5 years of boiler service experience required.
The predicted salary is between 30000 - 40000 £ per year.
About Zuno
When you join Zuno, you become part of a rapidly growing team of experts. A proud partner with E.ON, EDFEnergy, Worcester Bosch, B&Q Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customer's homes and lives.
Zuno offers:
- A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary
We are looking for a driven, dedicated, and passionate Technical Repair Advisor to join our fast-growing team who would like to be part of the team making Zuno an international household name. As a Technical Advisor, you will play a fundamental part in supporting our growth and ambition by supporting all engineers who are on site to ensure the customer’s boiler is repaired in a timely and cost-efficient manner, ensuring they are compliant and fit to the current regulations and manufacturing standards, whilst also adhering to the exceptionally high standards that Zuno have become renowned for.
Key Responsibilities
- Providing technical knowledge and offer appropriate help and support to customers and engineers throughout the entire customer’s repair journey.
- Remotely assist engineers that are on site, offering technical solutions where required.
- Communicate clearly to customers offering solutions, recommendations, and reassurance.
- Recognise and flag irregular issues that are (or likely to cause) significant problems with either customers or engineers through the correct channels.
- Ensure all Health and Safety requirements are followed.
- Adhere to all relevant legislation, manufacturing regulations and company policies and procedures.
- Desktop audit all repair jobs that have taken place.
- Assist with planning duties as and when required.
- Identify and locate parts and materials to enable the infield teams to repair and maintain boilers.
- Ensure accuracy when updating spreadsheets and Zuno admin systems.
- Build ongoing relationships with Engineers to help develop better engagement.
Qualifications & Skills
- ACS qualifications - ACS qualifications (CPA1, CCN1, CENWAT)
- GCSE Maths and English
- A minimum of 5 years boiler service & repair experience along with fault-finding skills on all domestic gas boilers.
- Relevant and up-to-date industry specific boiler knowledge
- Health and Safety working experience
- Experienced in operating in a fast-paced, results-driven customer focused role
- Analytical and effective problem-solving skills
- Clear and effective communication skills with a good command of English
- Flexible and adaptable to workloads and tasks
- Confidence in working on your own initiative as well as within a team environment.
- IT Literate
- Active listening skills
Benefits
- 30 days annual leave + bank holidays
- Private medical cover with Aviva*
- 4 x salary Death in Service cover with Zurich*
- Enhanced family friendly leave
- Salary sacrifice pension matched up to 6%
- Free tea, coffee, fruit and breakfast
- Modern offices
- Social events
- Ongoing training and development opportunities
*following successful completion of the probationary period
Gas Technical Service & Repair Advisor in Leeds employer: Exceptional Dental
Contact Detail:
Exceptional Dental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Technical Service & Repair Advisor in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Zuno on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss boiler service and repair, as well as any relevant regulations. Show them you're not just a candidate, but a passionate expert!
✨Tip Number 3
Practice your communication skills! Since you'll be helping customers and engineers, being clear and reassuring is key. Try mock interviews with friends to nail down your delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Zuno team.
We think you need these skills to ace Gas Technical Service & Repair Advisor in Leeds
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about becoming a part of our team at Zuno and how you can contribute to our mission.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience and skills. Focus on your boiler service and repair expertise, as well as any ACS qualifications you have. This will help us see why you're the perfect fit for the Technical Repair Advisor role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us that you’re keen to join our amazing team!
How to prepare for a job interview at Exceptional Dental
✨Know Your Stuff
Make sure you brush up on your ACS qualifications and boiler service experience. Be ready to discuss specific scenarios where you've solved problems or provided technical support. This will show that you have the hands-on knowledge they’re looking for.
✨Communicate Clearly
Practice explaining complex technical issues in simple terms. Since you'll be assisting engineers and customers, being able to communicate effectively is key. Think of examples where you’ve had to reassure a customer or guide an engineer through a tricky situation.
✨Show Your Team Spirit
Zuno values teamwork, so be prepared to talk about how you’ve collaborated with others in the past. Share experiences where you’ve built relationships with colleagues or contributed to team success, as this will highlight your fit within their culture.
✨Stay Compliant and Safe
Familiarise yourself with health and safety regulations relevant to the gas industry. Be ready to discuss how you ensure compliance in your work. This shows that you take safety seriously and understand the importance of adhering to standards.