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- Tasks: Build strong relationships with subcontracted engineers and drive engagement initiatives.
- Company: Join Zuno, a rapidly growing installation company partnered with top brands.
- Benefits: Enjoy 30 days leave, private medical cover, and ongoing training opportunities.
- Other info: Dynamic team culture with regular socials and excellent career progression.
- Why this job: Make a real impact in the renewable energy sector while supporting engineers.
- Qualifications: Experience with subcontractors and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
About Zuno
When you join Zuno, you become part of a rapidly growing team of experts. A proud partner with E.ON, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers:
- A great team culture: You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
- A market-leading tech platform: Our team of developers is constantly improving our award-winning platform to support customers and engineers.
- Employee progression: We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
- Customer champions: Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
- Award-winning products: We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
- Global investors: We're proud to be backed by Brookfield and part of the HomeServe Group.
Job Summary
The Engineer Engagement Manager is responsible for building strong relationships with a nationwide network of subcontracted heating, AC, electrical and renewable energy engineers. This role ensures high levels of engagement, performance, compliance, and retention across the subcontractor base. You will act as the key link between field engineers and internal operations, driving consistency in service delivery while supporting engineers in meeting business and regulatory standards.
Key Responsibilities:
- Develop and maintain strong working relationships with subcontracted heating, AC, electrical and renewable engineers.
- Act as the primary point of contact for subcontractors, addressing concerns, resolving issues, and ensuring satisfaction.
- Drive engagement initiatives to improve retention, loyalty, and performance of the subcontractor network.
- Support with the onboarding of engineers, including training on systems, processes, and compliance requirements.
- Monitor team performance against KPIs such as job onboarding numbers, call quality, engineer satisfaction, retention and compliance.
- Collaborate with operations, scheduling, and compliance teams to ensure efficient job allocation and service delivery.
- Conduct regular check-ins, site visits, and performance reviews with subcontractors.
- Identify skills gaps and coordinate technical or compliance training (e.g., F-Gas, Gas Safe, MCS standards).
- Promote adherence to health & safety standards and industry regulations.
- Gather feedback from engineers to improve processes, systems, and overall experience.
- Support rollout of new technologies, systems, or service offerings within heating, AC, electric and renewable sectors (e.g., heat pumps, solar PV).
- Assist in resolving escalated customer or job-related issues involving subcontractors.
Required Qualifications:
- Experience working with subcontractors or field-based engineers in heating, electrical or renewables.
- Strong understanding of systems (heating, ventilation, air conditioning) and/or renewable technologies (e.g., air source heat pumps, solar PV).
- Proven experience in engagement, operations, or contractor management.
- Excellent communication and relationship-building skills.
- Ability to analyze performance data and drive improvements.
- Strong organizational and problem-solving abilities.
- Full UK driving licence (role may involve travel to engineer sites).
Preferred Qualifications:
- Knowledge of UK compliance and certification schemes (e.g., Gas Safe, F-Gas, MCS).
- Experience in utilities, energy services, or facilities management sectors.
- Background in technical engineering or field service management.
- Familiarity with workforce management or job scheduling systems.
Key Skills:
- Stakeholder and subcontractor management.
- Performance management and coaching.
- Conflict resolution and issue handling.
- Data-driven decision making.
- Operational coordination.
- Communication and influencing skills.
- Create and present presentation decks to stakeholders.
Success Metrics:
- Subcontractor re-engagement retention and satisfaction rates.
- Engineer performance against SLAs and KPIs.
- Quality and compliance audit results.
- Customer satisfaction (CSAT/NPS).
- Reduction in job rework, complaints, or escalations.
- Adoption of new technologies and processes.
- Onboarding targets.
- Volume of work completed by each subcontractor.
Benefits:
- 30 days annual leave + bank holidays.
- Private medical cover with Aviva.
- 4 x salary Death in Service cover with Zurich.
- Enhanced family friendly leave.
- Salary sacrifice pension matched up to 6%.
- Free tea, coffee, fruit and breakfast.
- Modern offices.
- Social events.
- Ongoing training and development opportunities.
Engineer Engagement Manager in Leeds employer: Exceptional Dental
Contact Detail:
Exceptional Dental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer Engagement Manager in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Engineer Engagement Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with subcontractors and your understanding of heating and renewable technologies. Make sure they know you're the perfect fit for their team.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for the application process. Reach out directly to the hiring manager or team members. A friendly message can go a long way in making you stand out.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in the heating and renewable sectors. This not only boosts your knowledge but also shows potential employers that you're committed to your professional growth. Plus, we love seeing candidates who are eager to learn!
We think you need these skills to ace Engineer Engagement Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engineer Engagement Manager role. Highlight your experience with subcontractors and any relevant technical knowledge, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves building relationships, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would engage with our subcontractors.
Highlight Relevant Experience: Don’t forget to mention any previous roles where you've managed teams or worked with engineers in heating, electrical, or renewable sectors. This will help us see how your background aligns with our needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Exceptional Dental
✨Know Your Stuff
Make sure you brush up on your knowledge of heating, electrical, and renewable technologies. Familiarise yourself with the latest trends and compliance standards like Gas Safe and F-Gas. This will show that you're not just interested in the role but also passionate about the industry.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use their names, listen actively, and engage in conversation. Highlight your experience working with subcontractors and how you’ve successfully built relationships in the past. This is key for the Engineer Engagement Manager role!
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've resolved conflicts or improved performance within a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle challenges effectively, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company culture, team dynamics, or upcoming projects. This shows your genuine interest in the role and helps you assess if Zuno is the right fit for you too!