Insurance Administration Assistant

Reporting to: Delegated Authority Business Architect

Department: Delegated Authority Governance and Technical Oversight

Location: London (Hybrid) - 2 days in the office

No visa sponsorship with this role

Finished school or college and ready to start your career? Join us as an Insurance Administration Assistant and learn how the insurance world works from the inside. You do not need previous office or insurance experience—we will give you the training, support and encouragement you need to get started.

Job Purpose

To provide administrative, operational and systems support across the Delegated Authority & Technical Oversight function, underwriting operations and direct insurance business activities. The role supports system testing, policy administration, business operations, documentation management and process improvement initiatives, ensuring accurate records, efficient workflows and high-quality support across the business. A key focus of the role will be supporting activities relating to Sphere Contract Management Module (CMM), DSI Bridge and other business systems.

What will you get involved in?

• Check and update information so our records stay accurate.
• Create reports, trackers and documents that help the team stay organised.
• Help with new insurance policies, renewals and policy changes.
• Prepare and organise policy documents.
• Try out business systems, follow simple test steps and record what happens.
• Gather information and help colleagues with document requests.
• Keep guides and team records clear and up to date.
• Suggest smarter or simpler ways of doing things.

Could this be you?

• You are curious and keen to learn.
• You notice the small details and like getting things right.
• You can organise your time and complete tasks when you say you will.
• You are comfortable with everyday technology and willing to build your Word and Excel skills.
• You communicate clearly and are happy to ask questions.
• You bring a positive attitude and enjoy being part of a team.
• You are ready to take on new challenges and build confidence along the way.

Skills & Experience

• GCSEs or equivalent qualifications, including English and Maths, would be useful.
• You do not need previous employment or insurance experience.
• Tell us about skills you have built through school, college, volunteering, clubs, caring responsibilities, work experience, a weekend job or your own projects.

What is in it for you?

You will join a friendly, supportive team where it is always okay to ask questions. You will learn practical workplace skills, discover how insurance and underwriting work, gain experience with business technology and build a strong foundation for your future career.

Our benefits are designed to support and add value, offering recognition for your work and fair reward. We offer a range of benefits including hybrid working, life insurance, private medical and dental cover and volunteering days.

Why ERGO?

ERGO is a well-established brand in its target markets, backed by Group A-rated securities and the strong ownership of ERGO Versicherung AG. ERGO UK Specialty focuses on profitable, sustainable business in the UK and Ireland while improving capacity management, operations, and efficiency through simpler products, processes, and policy wordings. Its client-led approach, consistent capacity, and specialty underwriting expertise have supported successful UK business since 2001 and under ERGO ownership since 2013.

Sound like a good first step?

We welcome applicants from every background and can make reasonable adjustments during the recruitment process.